**Experienced Customer Service Coordinator – Remote Customer Support Team**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Customer Service Coordinator to join our remote customer support team, providing top-notch service to our valued customers while working from the comfort of your own home. **Why Join arenaflex?** At arenaflex, we're more than just an airline – we're a global community of passionate individuals who share a common goal: to make travel easier, more enjoyable, and accessible to all. As a Customer Service Coordinator, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences, every time, every touchpoint. With a focus on flexibility, inclusivity, and employee well-being, we offer a work environment that's as supportive as it is challenging. **Job Responsibilities:** As a Customer Service Coordinator, you'll be the face of arenaflex, interacting with customers in a courteous, efficient, and professional manner. Your responsibilities will include: * Promoting and selling air travel to the traveling public or freight forwarders * Providing assistance with passenger check-in and load acceptance * Interpreting authority's guidelines and requirements for domestic and international travel or shipment shipments * Meeting and dispatching planes within set-up times * Providing assistance to distressed passengers and customers * Protecting business assets and revenue * Ensuring a safe journey for all passengers * Possessing the physical capability and dexterity to perform various job-related duties * Using organizational skills to perform multiple tasks within a limited timeframe * Being self-motivated and requiring minimum supervision * Responding and assisting during safety and emergency situations * Following internal and external regulations and procedures * May be required to drive and operate air stairs to board and deplane passengers * Responsible for the overall performance in the work location and may be required to lead and direct the work of other employees * May be required to perform Passenger Operation Control capabilities, including air-to-ground communication and Tower capabilities **What You'll Need for Success:** To excel in this role, you'll need: * A high school degree or GED * The ability to read, write, fluently speak, and understand the English language * Bilingual language skills are required in some locations * A valid driver's license as required by local authorities * Must satisfy FAA background checks to qualify for unescorted access to airport security identification display areas (SIDA), if applicable * Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable * Ability to work abnormal and/or prolonged hours, including weekends and holidays * Must be willing to work on a regular and timely basis **What You'll Get:** As a valued member of our team, you'll enjoy a range of benefits, including: * Travel Perks: Explore the world with our 365+ destinations on over 6,800 daily flights across our global network. * Health Benefits: Access comprehensive health, dental, prescription, and vision benefits on day one, plus digital health visits, flexible spending accounts, and more. * Wellness Programs: Stay healthy and happy with our wellness programs, offering the right tools, resources, and support to help you thrive. * 401(k) Program: Available upon hire, with company contributions to your 401(k) plan after one year. * Additional Benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Join Our Inclusive Community:** At arenaflex, we're committed to creating an inclusive work environment where everyone feels valued, respected, and empowered to succeed. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us achieve our goal of making travel more accessible and enjoyable for all. **Ready to Take Off?** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our remote customer support team and take your career to new heights. Apply Now! Apply for this job