**Experienced Customer Service Data Representative – Remote Opportunity in Durham, NC**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional service. As a Customer Service Data Representative, you'll play a vital role in helping us achieve this goal by providing top-notch support to our program participants while collecting valuable research data. If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative workforce solutions, dedicated to empowering individuals and businesses to thrive in today's fast-paced world. Our commitment to excellence, diversity, and inclusion has earned us a reputation as a trusted partner in the industry. As a member of our team, you'll be part of a dynamic and supportive community that values growth, learning, and collaboration. **Job Summary** We're seeking an experienced Customer Service Data Representative to join our growing team in Durham, NC. As a remote worker, you'll have the flexibility to work from the comfort of your own home while enjoying a competitive hourly rate of $18.00. In this role, you'll be responsible for: * Utilizing internet databases and research systems to locate and identify points of contact for program participants * Entering case information into our case management system with precision and accuracy * Engaging and responding to participants by following a scripted questionnaire to collect research data via phone * Communicating the goals of the survey to participants and explaining why their participation is valuable; encouraging participation from those who have previously chosen not to participate * Attending all mandatory training sessions related to survey data collection * Maintaining quality standards for data collection **Key Responsibilities** * Data Collection and Entry: + Utilize internet databases and research systems to locate and identify points of contact for program participants + Enter case information into our case management system with precision and accuracy + Ensure data quality and integrity by following established protocols and procedures * Participant Engagement: + Engage and respond to participants by following a scripted questionnaire to collect research data via phone + Communicate the goals of the survey to participants and explain why their participation is valuable + Encourage participation from those who have previously chosen not to participate * Training and Development: + Attend all mandatory training sessions related to survey data collection + Stay up-to-date with industry best practices and arenaflex's policies and procedures * Quality Assurance: + Maintain quality standards for data collection + Identify and report any issues or concerns related to data quality or participant engagement **Requirements** * 1-2 years of customer service experience or an equivalent combination of related education, training, and experience * High school diploma or GED * Quiet, disruption-free workspace to preserve sound quality and protect confidential information * High-speed internet connection with a minimum of 25 Mbps download speed and 3 Mbps upload speed * Access to personal email and phone (either landline or cell) * Ability to engage and persuade stakeholders successfully * Excellent computer skills and experience maneuvering between multiple programs/systems * Ability to interact comfortably and professionally with a variety of people * Comfortable being on camera for meetings, training, and/or one-on-one meetings * Excellent interpersonal, problem-solving, and critical-thinking skills * Strong attention to detail * Effective time management and ability to work independently as required **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with case management systems and data entry software * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Experience working with diverse populations and cultures **What We Offer** * Competitive hourly rate of $18.00 * Flexible scheduling available between 9:00 a.m. to 11:00 p.m., Monday to Friday * Opportunity to work in a dynamic and supportive team environment * Professional Mentoring & Education Program to help you grow and develop in your career * Access to industry-leading training and development opportunities * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Recognition and rewards for outstanding performance **Why Join arenaflex?** * arenaflex is an Equal Employment Opportunity and Affirmative Action employer, committed to diversity, equity, and inclusion * We offer a supportive and inclusive work environment that values growth, learning, and collaboration * Our team is passionate about delivering exceptional service and making a positive impact in our communities * We're committed to innovation and excellence, with a focus on staying ahead of the curve in our industry **How to Apply** If you're a motivated and detail-oriented individual with a passion for customer service, we want to hear from you! Apply now by visiting our website at [insert link]. We can't wait to connect with you and explore how you can join our team! **Equal Employment Opportunity Statement** arenaflex is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this job