**Experienced Customer Service Representative – Solar Industry Pioneer**

At arenaflex, we're revolutionizing the way people live and work with innovative solar solutions. As one of the nation's fastest-growing solar companies, we're proud to have been named to Inc. 5000's fastest-growing private companies in the US, as well as recipients of the Great Places to Work, Top Solar Contractors, and the Golden Stevie Award for our industry-best training program. We're on a mission to empower individuals and communities to harness the power of solar energy, and we're looking for talented individuals like you to join our team. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that's passionate about making a positive impact on the environment and our communities. We're committed to providing exceptional customer service, innovative solutions, and a fun, challenging, and rewarding work environment for our employees. Our team is dedicated to helping individuals and businesses transition to solar energy, and we're looking for a skilled Customer Service Representative to join our ranks. **Job Summary** We're seeking an experienced Customer Service Representative to join our team in El Dorado Hills. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, resolving issues, and promoting arenaflex's products and services. If you're a motivated, organized, and customer-focused individual with a passion for solar energy, we want to hear from you! **Responsibilities** As a Customer Service Representative at arenaflex, you'll be responsible for: * Managing large volumes of incoming calls, emails, and other customer inquiries in a timely and efficient manner * Identifying and assessing customer needs to achieve satisfaction, providing accurate, valid, and complete information using the right methods and tools * Handling customer complaints, including difficult and escalated callers, in a professional and empathetic manner * Maintaining accurate records of customer interactions, processing customer accounts, and providing follow-up support as needed * Following communication procedures, guidelines, and policies to ensure exceptional customer service and a positive brand experience **Essential Qualifications** To be successful in this role, you'll need: * A strong work history and proven punctuality track record * Proven customer support experience, preferably in a solar or renewable energy industry * Strong phone contact handling skills, with the ability to communicate effectively with customers and colleagues * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication skills, both written and verbal * Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment **Preferred Qualifications** While not required, the following qualifications would be an asset: * Experience with CRM software and other customer service tools * Knowledge of solar energy and renewable energy industry trends and technologies * Bilingual or multilingual skills * Experience working in a call center or customer-facing environment **What We Offer** As a valued member of our team, you'll enjoy: * Competitive hourly rate of $18.50-23/hour, depending on experience * Full-time schedule with rotating Saturdays, 8:00 AM-6:00 PM * Comprehensive benefits package, including: + 401(k) retirement plan + Dental insurance + Health insurance + Paid time off + Vision insurance **Why Join arenaflex?** At arenaflex, we're passionate about creating a fun, challenging, and rewarding work environment that fosters growth and development. We offer: * Opportunities for career advancement and professional growth * Comprehensive training and development programs to enhance your skills and knowledge * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Flexible work arrangements and work-life balance **How to Apply** If you're a motivated, customer-focused individual with a passion for solar energy, we want to hear from you! Apply now to join our team and be part of a dynamic and forward-thinking organization that's making a positive impact on the environment and our communities. Apply Now! Apply for this job