Experienced Customer Service Professional – Delivery Station Customer Support and Logistics Expertise

Introduction to arenaflex At arenaflex, our mission is to be Earth's most customer-centric company, where we strive to exceed expectations by innovating and providing best-in-class customer support. As we expand our logistics products and services, including improving how we fulfill and deliver customer orders, we're making history and the good news is that we've only just begun. arenaflex is a place where you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. Our goal is to put smiles on our customers' faces by ensuring they receive their packages on time, as promised. Job Overview As a Delivery Station Customer Service Associate at arenaflex, you will play a critical role in improving the customer experience by providing in-station real-time, hands-on support. Your primary focus will be on ensuring our customers receive their packages on time, as promised, and connecting them with experts who can provide the most accurate and up-to-date information about their packages. This role goes beyond fulfilling and delivering customer orders; it's about making a positive impact on our customers' lives. Key Responsibilities As a Delivery Station Customer Service Associate, your key responsibilities will include: Communicating with customers directly in-person, as well as via phone and email Empathizing with and prioritizing customer needs to ensure their issues are resolved efficiently Upholding arenaflex values and respecting every customer, regardless of their background or circumstances Resolving issues and setting appropriate expectations with customers to prevent future problems Clearly understanding and responding appropriately to the issues that customers present, using your knowledge of our logistics and supply chain operations Consistently composing grammatically correct, concise, and accurate written responses to customer issues, using your excellent communication skills Approaching problems logically and with good judgment to ensure the appropriate customer outcome, using your analytical and problem-solving skills Making quick and effective decisions on behalf of the customer, using your knowledge of our policies and procedures Working a flexible Full-Time (40+ hours per week) schedule, including evenings, weekends, and holidays, as required Requirements and Qualifications To be successful in this role, you will need: High School or equivalent diploma Previous experience in Customer Service, preferably in a fast-paced logistics or supply chain environment Ability to effectively prioritize work time to ensure efficiency and meet customer expectations Experience with Windows Operating Systems and Microsoft Outlook, as well as familiarity with multiple web browsers, database searching, and instant messenger tools Excellent verbal and written communication skills, with the ability to compose clear and concise responses to customer issues Strong analytical and problem-solving skills, with the ability to approach problems logically and make effective decisions Ability to work in a fast-paced environment, with a focus on customer satisfaction and issue resolution Physical ability to carry, lift, push, and pull up to 49 pounds, as well as stand and walk during shifts lasting up to 12 hours Preferred Qualifications While not essential, the following qualifications are preferred: Bachelor's Degree or equivalent work-related experience in a customer-facing role Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Proficiency in understanding performance metrics and developing them to measure progress against key performance indicators Experience working in a logistics or supply chain environment, with knowledge of delivery operations and customer service principles Career Growth and Development At arenaflex, we're committed to the growth and development of our employees. As a Delivery Station Customer Service Associate, you will have opportunities to develop your skills and knowledge in customer service, logistics, and supply chain operations. You will also have access to training and development programs, as well as opportunities for advancement within the company. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace, where we empower and support our employees to focus on customer happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. Within our Customer Service team, there are opportunities for process improvement, customer experience, data analysis, and customer retention. Compensation and Benefits As a Delivery Station Customer Service Associate at arenaflex, you will be eligible for a competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan. You will also have access to a range of perks and benefits, including employee discounts, flexible working hours, and opportunities for professional development and growth. Conclusion If you're a customer-focused and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at arenaflex. As a Delivery Station Customer Service Associate, you will play a critical role in ensuring our customers receive their packages on time, as promised, and connecting them with experts who can provide the most accurate and up-to-date information about their packages. Join our team and be part of a dynamic and inclusive workplace, where we empower and support our employees to focus on customer happiness. Apply for this job