Experienced Customer Service Representative – Airport Customer Experience and Support Specialist at arenaflex

Introduction to arenaflex At arenaflex, we are on a mission to become the best in the industry, and we believe that our success starts with our people. As a global organization operating in hundreds of locations around the world, we recognize the importance of having a diverse and inclusive team. Our shared purpose, "Connecting people and uniting the world," goes beyond just getting people from one place to another. It's about uplifting and providing opportunities in the places where we work, live, and fly. If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we invite you to join our team as a Customer Service Representative. Job Overview In this role, you will be the face of our customer, crafting meaningful connections and creating an environment where everyone feels welcome, valued, and respected. You will interact with our domestic and international customers in our lobbies and at gates, supporting them with ticketing, luggage, and other travel-related issues. Your goal will be to provide a friendly, professional, confident, and insightful service to help solve customer travel problems and make their journey memorable. Key Responsibilities: Interact with customers in a kind and helpful manner to craft memorable experiences and build customer loyalty and commitment Step up and anticipate customer needs while maintaining a strong sense of responsibility when we've inconvenienced a customer Work every day with a safety mentality by ensuring we keep ourselves and each other to the highest standards Navigate challenges by being consistent but adaptable, retaining composure, and managing issues without taking customer frustration personally Collaborate with others, assist your colleagues, and support them in achieving success with new processes and technologies Qualifications and Requirements To be successful in this role, you will need to meet the following qualifications: High school diploma, GED, or equivalent Minimum of 18 years old Comfortable working with computers, mobile devices, and new technologies Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage Able to obtain a SIDA badge and meet airport requirements for badging Legally eligible to work in the United States without sponsorship Able to meet the company's attendance requirements and uniform and appearance standards Preferred Qualifications: Previous customer service experience, preferably in an airport or travel-related environment Excellent communication and problem-solving skills Ability to work in a fast-paced, dynamic environment and adapt to changing situations Knowledge of airline operations and travel industry practices What We Offer At arenaflex, we offer a range of benefits and perks to support your career and personal growth, including: Competitive salary: up to $27.00 per hour, with seniority-based pay raises and additional compensation for shift differential and overtime Phenomenal benefits: 401(k), pension plan, health insurance, and an employee assistance plan for you and your family Flexibility: opportunities for overtime and the ability to trade shifts to work a flexible schedule Travel perks: fly arenaflex for free, domestically and internationally, and bring your friends and family too! Career growth opportunities: the chance to learn and grow into leadership roles, with over half of our leaders starting within the operation Our Culture and Work Environment At arenaflex, we pride ourselves on our diverse and inclusive culture. We believe that our differences are what make us stronger, and we strive to create an environment where everyone feels valued and respected. Our employee-run "business resource groups" provide a platform for employees to connect, share ideas, and support one another. We also offer a range of training and development programs to help you build your skills and advance your career. How to Apply If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our team's success. Conclusion Joining arenaflex as a Customer Service Representative is more than just a job – it's an opportunity to be part of a dynamic team that is shaping the future of the industry. With our commitment to diversity, inclusion, and employee development, we offer a unique and rewarding work environment that will challenge you to grow and succeed. If you're ready to take your career to new heights and make a real difference in people's lives, apply now to become a part of our team. Apply for this job