Experienced Customer Service Representative – Airport Customer Support and Service Delivery Expert

Welcome to arenaflex: Where Careers Take Flight At arenaflex, we are driven by a mission to connect people to what's important in their lives through friendly, reliable, and low-cost air travel. As a Customer Service Representative, you will be the face of our company, extending hospitality to our customers at the ticket counter, baggage service office, and gate area. You will be the first point of contact for many of our customers, setting the tone for their travel experience. If you are a friendly, patient problem solver who enjoys multitasking and working in a dynamic, fast-paced environment, we want to hear from you. Job Overview As a Customer Service Representative at arenaflex, you will be responsible for providing exceptional customer service to individuals seeking to travel, use cargo or baggage services. You will work in a supportive spirit to ensure the success of our organization, handling all aspects of ticketing and check-in, boarding, baggage services, reservations, and resolving related complaints and issues. Your duties will include greeting and handling customers in a courteous and friendly manner, handling cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets, and processing transactions, making change, and balancing daily transactions. Key Responsibilities: Offer friendly support to and maintain positive relationships with all internal and external customers Work in a supportive spirit to ensure the success of our organization Provide exceptional customer service to individuals seeking to travel, use cargo or baggage services Handle all aspects of ticketing and check-in, boarding, baggage services, reservations, and resolving related complaints and issues Greet and handle customers in a courteous and friendly manner Handle cash, checks, credit cards, travel vouchers, and coupons as forms of payment for tickets Process transactions, make change, and balance daily transactions Check in baggage and cargo Answer phone calls to provide information to guests, page customers, resolve issues or complaints, and assist as needed Handle transactions necessary to board the aircraft in a timely and efficient manner Manage upset customers due to oversells, delayed or canceled flights, lost, delayed, or damaged baggage Resolve issues quickly and within guidelines established by the organization Essential Qualifications: To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. You will need to be flexible and able to adapt to changing situations, with a strong focus on providing exceptional customer service. You will also need to be able to work in a fast-paced environment, with the ability to multitask and prioritize tasks effectively. Preferred Qualifications: Previous experience in customer service, preferably in an airport or airline environment Knowledge of airline operations, including ticketing, check-in, and baggage handling Ability to speak multiple languages Experience working with electronic retail systems and other technology High school diploma or equivalent required, with a degree in a related field preferred Skills and Competencies: To be successful in this role, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills Ability to work effectively in a team environment Flexibility and adaptability, with the ability to work in a fast-paced environment Strong focus on providing exceptional customer service Ability to multitask and prioritize tasks effectively Basic math skills, with the ability to handle cash and process transactions Ability to work in a dynamic, safe environment Career Growth Opportunities: At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, with opportunities for advancement within the company. You will also have access to training and development programs, designed to help you achieve your career goals. Work Environment and Company Culture: At arenaflex, we are proud of our company culture, which is built on a foundation of hospitality, reliability, and low-cost air travel. We are a dynamic and fast-paced organization, with a strong focus on providing exceptional customer service. Our employees are our greatest asset, and we are committed to providing a safe and supportive work environment, with opportunities for growth and development. Compensation, Perks, and Benefits: As a Customer Service Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: Competitive hourly rate of $26/hour Opportunities for overtime and bonus pay Comprehensive benefits package, including medical, dental, and vision coverage 401(k) retirement plan, with company match Paid time off, including vacation and sick leave Opportunities for career advancement and professional growth Conclusion: If you are a friendly, patient problem solver who enjoys multitasking and working in a dynamic, fast-paced environment, we want to hear from you. As a Customer Service Representative at arenaflex, you will have the opportunity to develop your skills and knowledge, with opportunities for advancement within the company. You will also be part of a team that is committed to providing exceptional customer service, with a strong focus on hospitality, reliability, and low-cost air travel. Apply today to join our team and take your career to new heights! Apply for this job