**Experienced Customer Service Representative – Medical Supply Industry (Remote)**

At arenaflex, we're dedicated to providing high-quality medical supplies and exceptional customer service to our valued customers. As a leading provider in the urology and ostomy industry, we're committed to making a positive impact on people's lives. We're now seeking an experienced Customer Service Representative to join our team in a 100% remote, work-from-home position. **About arenaflex** arenaflex has been serving urology and ostomy customers for over two decades, combining innovative medical supplies with unparalleled customer service. Our mission is to provide discreet delivery of supplies, support with insurance paperwork, and representation that exceeds our customers' expectations. We're passionate about delivering exceptional experiences and making a difference in the lives of those we serve. **Job Description** As a Customer Service Representative at arenaflex, you'll play a vital role in providing timely and accurate information to customers regarding their order status and product information requests. You'll also be responsible for processing customer returns, working closely with the Medical Billing department to resolve disputed Billing charges, and providing timely feedback to Customer Service Management regarding service failures or customer concerns. Additionally, you'll partner with Sales Representatives to meet or exceed customer service expectations. **Key Responsibilities:** * Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures. * Process customer returns according to established department policies and procedures. * Work closely with the Medical Billing department to resolve disputed Billing charges. * Provide timely feedback to Customer Service Management regarding service failures or customer concerns. * Partner with Sales Representatives to meet or exceed customer service expectations. **Essential Qualifications:** * 1+ years of experience in the medical industry or call center/customer service environment. * Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools. * Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. * Ability to solve practical problems and deal with a variety of variables. * Knowledge of Microsoft Office Applications. * Ability to work some evening shifts, weekends, or overtime as needed. **Preferred Qualifications:** * Experience working in a medical supply or healthcare-related industry. * Knowledge of medical billing and insurance procedures. * Strong communication and interpersonal skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. **Education and Experience:** * High School Diploma or general education degree (GED). **Benefits and Perks:** * Comprehensive benefits package, including medical, dental, and vision insurance. * 401(k) plan with company match. * Tuition reimbursement program. * Access to the arenaflex Healthy Lives Program, Employee Assistance Programs, and additional support resources. * Flexible work arrangements, including remote work options. **Work Environment and Culture:** * arenaflex is committed to creating a culture of excellence, innovation, and collaboration. * We prioritize on-site collaboration to foster creativity, innovation, and effective problem-solving. * Our remote work options allow for flexibility and work-life balance. **Why Join arenaflex?** * arenaflex is a leading provider in the urology and ostomy industry, with a reputation for exceptional customer service and innovative medical supplies. * We offer a comprehensive benefits package and opportunities for career growth and development. * Our culture is built on values of collaboration, innovation, and customer satisfaction. * We're passionate about making a positive impact on people's lives and are committed to delivering exceptional experiences. **How to Apply:** If you're a motivated and customer-focused individual with a passion for the medical industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer:** arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Required Skills:** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize tasks effectively. * Knowledge of Microsoft Office Applications. * Ability to work some evening shifts, weekends, or overtime as needed. **Optional Skills:** * Experience working in a medical supply or healthcare-related industry. * Knowledge of medical billing and insurance procedures. * Strong customer service skills. * Ability to work in a team environment and collaborate with colleagues. **Primary Work Location:** USA FL - Stuart Airport Road **Additional Locations:** * Remote work options available. **Work Shift:** * Flexible work arrangements, including remote work options. Apply Job! Apply for this job