Experienced Customer Service Representative – Order Entry and Customer Support Specialist for Energy Equipment and Solutions Firm

Welcome to arenaflex arenaflex is a leading energy equipment and solutions firm dedicated to providing innovative and sustainable solutions to its customers. With a strong presence in Duluth, we are committed to delivering exceptional customer service and ensuring that our customers receive their orders correctly and in a timely manner. We are now seeking an experienced and organized Customer Service Representative to join our team and play a pivotal role in our order entry and customer support processes. About the Role As a Customer Service Representative at arenaflex, you will be responsible for inputting customer orders and processing them in our software system. You will also provide support to customers with general inquiries on orders, respond to adjustments, lead times, and order status in a timely manner, and answer any billing or invoicing questions. Your attention to detail and organizational skills will be essential in uncovering errors in the order entry system and resolving them as necessary. You will collaborate with internal stakeholders such as Sales, Operations, Logistics, and Planning to ensure that our customers receive the best possible service. Key Responsibilities: Input customer orders and process them in software Support customers with general inquiries on orders Respond in a timely manner to adjustments, lead times, and order status Answer any billing or invoicing questions Uncover errors in the order entry system and resolve as necessary Collaborate with internal stakeholders such as Sales, Operations, Logistics, and Planning Essential Qualifications To be successful in this role, you will need to have: 3 years of experience in customer service or a related field Excellent written communication skills Strong organizational skills and attention to detail Experience with order entry and customer relationship management High school diploma or equivalent Preferred Qualifications While not essential, the following qualifications are preferred: Experience in the energy equipment and solutions industry Knowledge of customer relationship management software Experience with billing and invoicing processes Strong analytical and problem-solving skills Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Customer Relationship Management: ability to build and maintain strong relationships with customers Written Communication: excellent written communication skills, including the ability to compose clear and concise emails and letters Organizational Skills: ability to prioritize tasks and manage multiple projects simultaneously Order Entry: experience with order entry software and processes Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in customer service, order entry, and customer relationship management. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Work Environment and Company Culture arenaflex is a dynamic and innovative company that values its employees and customers. We offer a collaborative and supportive work environment that encourages open communication, creativity, and innovation. Our company culture is built on a foundation of respect, integrity, and excellence, and we are committed to making a positive impact on our customers, employees, and the community. Compensation, Perks, and Benefits arenaflex offers a competitive salary range of $60,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution. Our employees enjoy a range of perks, including a dynamic and supportive work environment, opportunities for career growth and development, and a culture that values work-life balance. How to Apply If you are a motivated and customer-focused professional who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Equal Opportunity Employer arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Accommodations arenaflex is committed to providing accommodations for applicants with disabilities. If you require a reasonable accommodation to make your application or interview experience a great one, please contact our HR department. Conclusion Thank you for considering this exciting opportunity to join arenaflex as a Customer Service Representative. We look forward to receiving your application and discussing how you can contribute to our team's success. Apply today and take the first step towards a rewarding and challenging career with a leading energy equipment and solutions firm. Apply for this job