**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join arenaflex, a leading healthcare company, in building an Inbound Pharmacy Service team to support specialty patients in need of life-sustaining medications. As an arenaflex Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients, providing exceptional customer service, and making a positive impact on their lives. **About arenaflex** arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a high-energy culture and a passion for providing excellent customer service, arenaflex is the perfect place for you to grow your career and make a difference in the lives of our patients. **Job Summary** We are seeking experienced Customer Service Representatives to work in our inbound call center in overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST. As a Customer Service Representative, you will be responsible for handling high-volume calls, resolving complex customer needs, and providing exceptional customer service to our patients. If you have a passion for helping others, strong computer skills, and a minimum of 12 months of customer service experience, we encourage you to apply. **Key Responsibilities** * Handle high-volume calls, resolving complex customer needs, and providing exceptional customer service to patients * Respond to patient inquiries, including prescription refills, order status, and insurance coverage * Utilize strong communication and problem-solving skills to resolve customer issues in a timely and professional manner * Meet or exceed performance metrics, including call handling time, first-call resolution, and customer satisfaction * Collaborate with internal teams to resolve customer issues and improve overall customer experience * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1+ year of customer service experience * 6+ months of high call center experience working in Windows, Microsoft, or another application * Must live within 75 miles of Mount Prospect, IL * High school diploma, GED, or equivalent experience * Strong computer skills, including proficiency in Microsoft Office and other software applications * Excellent communication and problem-solving skills * Ability to work in a fast-paced, metric-driven environment **Preferred Qualifications** * 6+ months of experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a call center environment, with a focus on customer service and resolution **Training Schedule** * Monday through Friday, 9:00am EST to 5:00pm EST (training schedule) * Schedule availability: Monday through Sunday, 9:00pm EST to 9:00am EST (8-hour shift assigned 5 days a week) **Pay Range** * Minimum: $17.02 * Maximum: $27.16 * Actual salary offer will take into account a wide range of factors, including location **COVID Requirements** * COVID-19 Vaccination Requirement: arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Career Growth Opportunities** * arenaflex offers incredible advancement opportunities, allowing you to grow within the pharmacy or move to another role within the company * Ongoing training and development to enhance skills and knowledge * Opportunities for professional growth and development, including mentorship and leadership roles **Work Environment and Company Culture** * arenaflex is a high-energy company with a passion for providing excellent customer service * Collaborative and supportive work environment, with a focus on teamwork and communication * Opportunities for professional growth and development, including mentorship and leadership roles * arenaflex is an affirmative action employer and an equal opportunity employer, committed to promoting and sustaining a culture of diversity, inclusion, and belonging every day. **Compensation, Perks, and Benefits** * Competitive salary range: $17.02 - $27.16 * Ongoing training and development to enhance skills and knowledge * Opportunities for professional growth and development, including mentorship and leadership roles * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options **How to Apply** If you are a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job