**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL**

Join arenaflex, a leading healthcare company, in building a high-energy inbound pharmacy service team to support patients in need of life-sustaining medications. As a Customer Service Representative, you will play a vital role in ensuring timely delivery of medications to patients while providing exceptional customer service with empathy. **About arenaflex** arenaflex is a healthcare company dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is to bring our heart to every moment of your health, and we strive to promote and sustain a culture of diversity, inclusion, and belonging every day. With a strong commitment to innovation and customer satisfaction, we are passionate about providing excellent service to our patients. **Job Summary** We are seeking experienced Customer Service Representatives to work in our inbound call center in overnight shifts, Monday through Sunday, 9:00pm EST to 9:00am EST. As a Customer Service Representative, you will be responsible for handling a high volume of customer calls, resolving issues, and providing exceptional service with empathy. If you have a passion for helping others and are looking for a challenging and rewarding role, we encourage you to apply. **Key Responsibilities** * Handle a high volume of customer calls, resolving issues and providing exceptional service with empathy * Assist patients with prescription refills, order status, and insurance coverage * Work collaboratively with the pharmacy team to ensure timely delivery of medications to patients * Provide accurate and timely information to patients regarding their medications and treatment plans * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to improve skills and knowledge **Essential Qualifications** * 1+ year of customer service experience * 6+ months of high call center experience working in Windows, Microsoft, or another application * Must live within 75 miles of Mount Prospect, IL * High school diploma, GED, or equivalent experience * Strong computer skills and a passion for helping others **Preferred Qualifications** * 6+ months of experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Strong problem-solving and communication skills **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced, metric-driven environment * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Strong computer skills and proficiency in Windows, Microsoft, or another application * Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** * Ongoing training and development to improve skills and knowledge * Opportunities for advancement within the pharmacy or other roles within arenaflex * Collaborative and supportive work environment * Recognition and rewards for outstanding performance **Work Environment and Company Culture** * arenaflex is committed to providing a safe and healthy work environment for all employees * We strive to promote and sustain a culture of diversity, inclusion, and belonging every day * arenaflex is an affirmative action employer and an equal opportunity employer **Compensation, Perks, and Benefits** * Competitive salary range: $17.02 - $27.16 per hour * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for advancement and professional growth **COVID-19 Vaccination Requirement** arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **How to Apply** If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job