**Experienced Customer Service Representative (Remote) – Data Power & Control Division**

At arenaflex, we're revolutionizing the way people live, work, and interact with each other. As a global leader in electrical and digital building infrastructures, we're committed to improving lives through innovative solutions that are simple, sustainable, and connected. We're now seeking an experienced Customer Service Representative to join our Data Power & Control Division, working remotely to provide exceptional support to our customers. **About arenaflex** arenaflex is a global specialist in electrical and digital building infrastructures, with over 150 years of innovation and a presence in 180 countries. Our purpose is to enhance the buildings of tomorrow by providing simple, innovative, and sustainable solutions. With a revenue of €7 billion and over 39,000 employees worldwide, we're a publicly traded company listed on the Euronext (arenaflex SA EPA: LR). Our commitment to excellence and customer satisfaction is reflected in our employee-centered culture, comprehensive benefits, and growing opportunities for career advancement. **About arenaflex North and Central America** arenaflex North and Central America (arenaflex NCA) is a leading player in the electrical and digital building infrastructures market, employing over 6,500 associates in 50 locations across six divisions/sectors. We're dedicated to exceeding our customers' needs in the commercial, residential, and industrial industries, with a focus on innovation, sustainability, and customer satisfaction. Our comprehensive benefits package, including medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match and paid time off to volunteer, reflects our commitment to our employees' well-being and growth. **About arenaflex's Data Center Power and Control Division** Our Data Center Power and Control Division is a leader in the industry, with a portfolio of exceptional brands, including Approved Networks, Ortronics, Raritan, Server Technology, and Starline. We design, manufacture, and market world-class products for data centers, building networks, and facility infrastructures, empowering our customers to create a more productive and sustainable future. Our dedication to research and development has resulted in decades of proven performance and exceptional reliability. **Job Summary** As an Experienced Customer Service Representative in our Data Power & Control Division, you'll be responsible for providing exceptional support to our customers, processing orders, researching and resolving customer inquiries, and utilizing product knowledge to improve sales and maintain customer satisfaction. You'll work closely with our sales staff, distribution, purchasing, manufacturing, and marketing teams to ensure seamless communication and responsiveness. **Key Responsibilities** * Using professional written and verbal communications via phone, fax, or e-mail, processes orders received by mail, telephone, Fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines. * Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as communication link between customers and sales staff to assure responsiveness. * Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff. * Performs other similar and related duties as required. **Essential Qualifications** * A.S. degree in business or related field or equivalent combination of education and experience. * Minimum of three years' experience in a successful customer environment/position. * Experience with manufacturing or electrical industry required. * Experience with Salesforce, preferred. * Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities. * Ability to work in a high volume, fast-paced environment. * Strong computer skills, proficient with word processing, spreadsheet, and presentation software, e-mail, and meeting management software. * Ability to use the internet and web-based resources efficiently and effectively. * Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy. **Preferred Qualifications** * Experience collaborating with sales required, exposure to Salesforce preferred. * Experience in Data Centers and extensive product knowledge is a plus, but not required. * Strong analytical skills and ability to identify trends and establish proactive corrective actions. * Presentation and training experience is a plus. **Skills and Competencies** * Excellent verbal and written communication skills and ability to communicate effectively across all levels of the organization. * Ability to give and receive detailed/complex information in an understandable way. * Highly collaborative and able to work in a team-based environment. * Demonstrated exceptional customer service skills and a strong customer orientation. * Strong problem-solving and analytical skills. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to your growth and development. As a Customer Service Representative, you'll have opportunities to: * Develop your skills and knowledge in customer service, sales, and product knowledge. * Collaborate with cross-functional teams to improve processes and service levels. * Participate in training and development programs to enhance your skills and career prospects. * Take on new challenges and responsibilities as you grow and develop in your role. **Work Environment and Company Culture** As a remote employee, you'll work from the comfort of your own home, with the flexibility to manage your schedule and work environment. Our company culture is employee-centered, with a focus on innovation, sustainability, and customer satisfaction. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match and paid time off to volunteer. **Compensation and Benefits** * Salary: $38,000 - $48,000 * Comprehensive medical, dental, and vision coverage * Distinctive benefits like a high employer 401K match and paid time off to volunteer * Paid time off for vacation, sick leave, and holidays * Opportunities for career growth and development **How to Apply** If you're a motivated and customer-focused individual with a passion for innovation and sustainability, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. 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