**Experienced Virtual Customer Care Representative – Community Management and Customer Relations**

At arenaflex, we're dedicated to making an impact and creating an extraordinary experience for our Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service. As a leading homebuilder, we've been recognized as a Fortune 500 company and consistently ranked among the top homebuilders in the United States. We're now seeking an experienced Virtual Customer Care Representative to join our team and help us deliver exceptional customer experiences. **About arenaflex** arenaflex is a dynamic and innovative homebuilder that's passionate about building quality homes and fostering a culture of opportunity and growth for our Associates. We're committed to making a positive impact in the communities we serve, and we're dedicated to creating an extraordinary experience for our Homeowners, Communities, and Associates. Our mission is to build homes that exceed our customers' expectations, while providing a supportive and enriching environment for our Associates to grow and thrive. **Your Role on the Team** As a Virtual Customer Care Representative, you'll play a critical role in managing and overseeing homes under warranty in assigned community(s). Your primary responsibilities will include: * Promoting, facilitating, and fostering positive working relationships with Lennar customers and trade partners * Regularly exercising sound judgment and discretion when working with homeowners and trade partners * Managing daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations * Approving trade partner invoices upon satisfactory completion of the job, not to exceed $1,250 * Proactively remedying any trade partner scheduling, communication, or payment-related issues * Ability to understand manufacturer recommendations for use and application of their products * Supervising and/or conducting pre-closing meetings, Demonstrations, Celebrations, and 30-day post-close visits * Reviewing and certifying the completion of each home within their community * Managing, supervising, and directing all aspects of customer relations for an assigned community * Conducting field meetings with trade partners, construction staff, and sales staff as needed * Being an expert in the community and surrounding area, including knowledge of HOA fees and rules, schools, restaurants, shopping, etc. * Supervising, reviewing, and resolving the condition of their community, including but not limited to entry features, road and pond maintenance, common areas, model centers, and signage **Requirements** To be successful in this role, you'll need: * A High School Diploma or equivalent required, or equivalent work experience * Bachelor's degree in a related field preferred * Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder * Valid Driver's License with a good driving record * Valid auto insurance coverage * Advanced knowledge of scheduling, budgeting, and document management * Ability to read and interpret blueprints * Computer literacy and proficiency in MS Office products (Word and Excel) * Excellent follow-up, communication (written and verbal), and time management skills **Work Environment and Company Culture** As a Virtual Customer Care Representative, you'll work in a fast-paced and dynamic environment that's committed to delivering exceptional customer experiences. You'll have the opportunity to work with a talented team of professionals who are passionate about building quality homes and fostering a culture of opportunity and growth. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction, and we're committed to creating an extraordinary experience for our Homeowners, Communities, and Associates. **Benefits and Perks** As an arenaflex Associate, you'll have access to a comprehensive array of benefits designed to enhance your well-being and professional growth. Our benefits include: * Robust health insurance plans, including Medical, Dental, and Vision coverage * 401(k) Retirement Plan with a $1 for $1 Company Match up to 5% * Paid Parental Leave and an Associate Assistance Plan * Education Assistance Program and up to $30,000 in Adoption Assistance * Up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies * New Hire Referral Bonus Program and significant Home Purchase Discounts * Unique opportunities such as the Everyone's Included Day **How to Apply** If you're passionate about delivering exceptional customer experiences and building quality homes, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com]( to learn more about our company culture and benefits. You can also connect with us on social media to see what's happening at arenaflex and follow us on LinkedIn for the latest job opportunities. **Equal Opportunity Employer** arenaflex is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. **Apply Now** To apply for this exciting opportunity, please click on the link below: Apply Job! Apply for this job