**Experienced Customer Service Representative – Remote Job at arenaflex**

Join the arenaflex family and embark on a journey of possibilities, both at work and beyond. As a valued member of our team, you'll have the opportunity to explore the world, develop your skills, and become a shining example of excellence. With a focus on flexibility, growth, and work-life balance, we invite you to hop on board and discover the arenaflex difference. **Why You'll Love This Role** This position is part of the Payments and Digital Strategy team at arenaflex Credit Union. As a key member of our team, you'll be responsible for daily tasks related to check processing, object processing, direct deposits, and budget transfers at arenaflex Credit Union. **Key Responsibilities** * Complete data access and balancing tasks * Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions * Assist other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Work member cases/assignments * Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks * Review, examine, and approve Remote Deposit, Mobile, ATM, and other image-enabled products * Log, review, and make necessary GL, account changes, and/or returns * Process Stop Pays and Check Batching * Complete daily balancing and department closing * Obtain information from contributors for timely and accurate processing of international and domestic budget transfer requests * Research and verify incoming and outgoing budget transfer information * Communicate with vendors to process budget transfers * Understand and be familiar with outgoing and incoming budget transfer laws * Deposit check returns, review member check returns on draft changes, process member checks, verify contributors for outgoing budget transfers, and Federal Reserve verifying and releasing budget transfers * Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **The Ideal Candidate** The successful candidate will be responsible for ensuring the security and confidentiality of all accounts and associated information that are part of their work and for ensuring that their work is in compliance with all relevant laws and regulations, including but not limited to, the Bank Secrecy Act. **What You'll Need for Success** * Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience * Preferred Qualifications: + Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires * Skills, Licenses & Certifications: + Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software + Ability to work prolonged hours in aid of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet deadlines under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and contributors + Ability to work independently and with minimum supervision + Ability to self-motivate with strong employer skills and ability for interest to detail + Ability to effectively prioritize work and meet deadlines + Ability to maintain excellent performance and attendance + Must pass relevant arenaflex and Credit Union pre-employment compliance exams **What You'll Get** At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes: * Travel Perks: Ready to explore the world? You, your family, and friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a shining example of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Inclusion and Diversity at arenaflex** At arenaflex, we believe that inclusion and diversity are the foundation of our dynamic team. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments that meet and exceed the needs of our diverse global community. **Why arenaflex?** arenaflex is a leading company in the industry, known for its commitment to excellence, innovation, and customer satisfaction. As a member of our team, you'll have the opportunity to work with a talented and diverse group of professionals, develop your skills and expertise, and contribute to the success of a dynamic and growing organization. **Ready to Join the arenaflex Team?** Apply now and take the first step towards a rewarding and challenging career with arenaflex. We look forward to welcoming you to our team! Apply Job! Apply for this job