Experienced Customer Service Representative – Remote Live Chat Specialist for Automotive Industry

Introduction to arenaflex arenaflex, a leading provider of innovative solutions, is seeking a highly skilled and enthusiastic Live Chat Specialist to join our dynamic team. As a remote opportunity, you will have the flexibility to work from the comfort of your own home, engaging in online conversations with customers and representing our automotive dealer clients in a favorable manner. Our goal is to turn conversations into leads that help our clients generate revenue, and we are looking for a talented individual to help us achieve this objective. About the Role In this exciting role, you will be responsible for handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and capturing customer contact information for lead generation and client review. You will be the face of our company, and your excellent written and verbal communication skills will be essential in providing top-notch customer service and building strong relationships with our clients. Key Responsibilities Handle a wide variety of customer inquiries via online chat, responding to questions and concerns in a professional and timely manner Provide accurate information about products and services via online chat, ensuring that customers have a clear understanding of what we offer Narrow down on appointment information to schedule appointments, helping to drive revenue for our clients Capture customer contact information for lead generation and client review, ensuring that we can follow up with customers and provide them with the best possible service Summarize interactions based on customer needs for client review, providing valuable insights that will help us to improve our services Develop and maintain a knowledge base of the evolving products and services, staying up-to-date with the latest developments and advancements in the industry Qualifications and Skills To be successful in this role, you will need to have previous experience in retail customer service or the automotive industry, although this is not essential. You will need to have basic internet and window-based computer skills, as well as a strong ability to multitask and adapt to change. Gaming experience is also helpful, as it demonstrates your ability to work in a fast-paced environment and think on your feet. Essential Qualifications Previous experience in retail customer service or the automotive industry preferred but not necessary Basic internet and window-based computer skills Strong ability to multitask and adapt to change Positive and professional demeanor Excellent written and verbal communication skills Ability to reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin Preferred Qualifications Gaming experience, demonstrating your ability to work in a fast-paced environment and think on your feet Previous experience working in a remote or virtual environment, demonstrating your ability to work independently and manage your time effectively Strong technical skills, including proficiency in Microsoft Office and other software applications Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training and professional development courses. We also offer a referral program, which rewards our employees for referring friends and family to join our team. Work Environment and Company Culture arenaflex is a relaxed, professional, and fun environment to work in. We are a dynamic and innovative company, and we are looking for individuals who share our values and are passionate about providing excellent customer service. We promote a healthy lifestyle and offer a non-smoking environment, as well as a range of benefits, including 401(k), dental insurance, health insurance, and vision insurance. Compensation and Benefits We offer a competitive hourly rate of $13.00 per hour, as well as a range of benefits, including: 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Referral program Vision insurance Shift and Schedule We offer a range of shifts, including day, evening, and night shifts. You will be required to work a minimum of 40 hours per week, and you will need to be available to work five days a week, including a Saturday or Sunday. How to Apply To apply for this exciting opportunity, please click on the link below. You will be required to answer a series of questions, including: Do you own your own computer or laptop with a webcam and microphone? Are you able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT? Are you able to work five days a week, including a Saturday or Sunday? Do you reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin? Conclusion If you are a motivated and enthusiastic individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to the growth and development of our employees, and we offer a range of benefits and opportunities for career advancement. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and become a part of the arenaflex team! Apply for this job