**Experienced Customer Service Representative – Remote Payments and Digital Strategy Team**

Are you ready to embark on a new journey with a dynamic and innovative company that values flexibility, growth, and work-life balance? Look no further than arenaflex, where you'll have the opportunity to develop your skills, advance your career, and make a meaningful impact in the lives of our customers. **About arenaflex** arenaflex is a leading company in the industry, known for its commitment to excellence, innovation, and customer satisfaction. With a strong presence in the market, we're constantly pushing the boundaries of what's possible and striving to make a positive difference in the world. Our team is passionate, driven, and dedicated to delivering exceptional results, and we're looking for talented individuals like you to join our ranks. **Why You'll Love This Role** As a member of our Payments and Digital Strategy team, you'll play a critical role in ensuring the smooth operation of our financial services. You'll be responsible for a range of tasks, including: * Completing data access and balancing tasks * Coordinating return items with vendors, the Federal Reserve Bank, and other institutions * Assisting other departments with fraud resolution, member inquiries, and accounting standard ledger balancing * Working member cases/assignments * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage payments, multi-account and member deposits, credit card payments, and other transactions, including IRA, bankruptcy, and payoff transactions * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with vendors to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **What You'll Need for Success** To excel in this role, you'll need: * A high school degree or GED * Intermediate Excel and Word experience * Previous customer/member service experience * Previous banking or Credit Union experience * Episys/Symitar and processing wires experience * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high volume pressure * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and members * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for attention to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance * Must pass relevant arenaflex and Credit Union pre-employment compliance exams **What You'll Get** As a valued member of our team, you'll enjoy a range of benefits, including: * Travel Perks: Ready to explore the world? You, your family, and friends can access 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Inclusion and Diversity at arenaflex** At arenaflex, we believe that inclusion and diversity are the foundation of our dynamic team. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, national origin, age, disability, or genetic information. **How to Apply** If you're ready to take your career to new heights and join a dynamic team that values flexibility, growth, and work-life balance, apply now! Apply for this job