**Experienced Customer Service Representative - Remote Ticket/Gate Agent**

At arenaflex, we're committed to making air travel a seamless and enjoyable experience for our customers. As a Ticket/Gate Agent, you'll play a vital role in ensuring that our passengers receive exceptional service, from check-in to boarding. We're seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative, working from the comfort of their own home. **About arenaflex** arenaflex is a world-renowned airline that prides itself on its commitment to safety, customer satisfaction, and employee well-being. With a rich history of innovation and excellence, we've built a reputation for delivering exceptional service to our customers. As a Remote Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our passengers. **Key Responsibilities** As a Ticket/Gate Agent, you'll be responsible for: * Greeting customers and guiding them through the check-in and boarding process * Assisting passengers with ticketing and baggage check-in * Ensuring that customers have the necessary documentation for their journey * Tagging and lifting baggage from scales to conveyor belts (up to 70 pounds) * Operating loading bridges * Opening, closing, and securing aircraft doors * Escorting unaccompanied minors and disabled passengers throughout the airport * Scheduling is based on operational needs, with shifts ranging from early morning to overnight **Benefits and Perks** At arenaflex, we believe in sharing success with our employees. As a Remote Customer Service Representative, you'll enjoy: * Competitive salary ($31/hour) * Industry-leading profit-sharing program * 401(k) with generous company contributions (up to 9%) * Paid time off, including vacation, holidays, and paid personal time * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and lifestyle benefits * Family care assistance, including fertility assistance, surrogacy, and adoption assistance * Holistic Wellbeing packages to support physical, emotional, social, and economic health * Domestic and international space-available flight privileges for employees and eligible family members * World-wide partnerships for community service and innovative goals * Recognition rewards and awards through the Unstoppable Together platform * Business Resource Groups to promote inclusion and provide perspective * Access to over 500 discounts, area of information economic savings, and voluntary benefits through Deltaperks **What You Need to Succeed** To be a successful Remote Customer Service Representative, you'll need: * To consistently prioritize safety and protection of self, others, and personal data * To be adaptable and open to different people, thinking, and styles * To possess a high school diploma, GED, or equivalent * To be at least 18 years of age and authorized to work in the United States * Proficiency in English * Strong verbal and written communication skills, using appropriate grammar, tone, and pronunciation * Basic digital literacy * To pass a physical ability test (PAT) and a Customer Service Assessment **Why Join arenaflex?** At arenaflex, we're committed to creating a culture that values diversity, inclusion, and employee well-being. As a Remote Customer Service Representative, you'll have the opportunity to: * Work from the comfort of your own home, with flexible scheduling * Develop your skills and knowledge through ongoing training and development programs * Be part of a dynamic team that's dedicated to making a difference in the lives of our passengers * Enjoy a competitive salary and benefits package * Have access to exclusive discounts and perks through Deltaperks **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job