**Experienced Customer Service Representative – Remote/Flexible Schedule**

Join arenaflex, a leading provider of innovative solutions for patients and caregivers, as a Customer Service Representative. In this role, you will have the opportunity to work from home, set your own schedule, and make a positive impact on the lives of others. **About arenaflex** arenaflex is a company that is passionate about helping patients receive care from their loved ones while remaining at home. We believe that everyone deserves to receive the care they need in a comfortable and familiar environment. Our team is dedicated to providing exceptional customer service and support to patients and caregivers who are part of our self-directed Medicaid programs. **The Opportunity** As a Customer Service Representative, you will be working on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. Your role will be to answer calls from patients and caregivers, provide important information, and assist with enrollment, program applications, and set up in applicable systems. You will also be responsible for retrieving information to assist caregivers with any payroll-related inquiries, utilizing de-escalation techniques when supporting upset or frustrated callers, and offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing. **Key Responsibilities** * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To be successful in this role, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. In addition, you will need: * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To be a Customer Service Representative, you will need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Where arenaflex Contracts** arenaflex contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you're free to pursue a different opportunity within the arenaflex Marketplace. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that arenaflex is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. arenaflex receives no compensation in any form from the Perks Program. **Why Join arenaflex?** At arenaflex, we believe that our employees are our greatest asset. We offer a supportive and inclusive work environment that encourages growth and development. Our team is passionate about making a positive impact on the lives of others, and we're looking for like-minded individuals to join us. **How to Apply** If you're interested in joining our team as a Customer Service Representative, please apply through our website. We can't wait to hear from you! Apply Job! Apply for this job