**Experienced Healthcare Customer Service Representative – Remote Opportunity to Make a Positive Impact**

Are you passionate about helping others and making a difference in people's lives? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Healthcare Customer Service Representative, working from the comfort of your own home and setting your own schedule. At arenaflex, we're dedicated to providing exceptional customer service to patients and caregivers who rely on our client's payroll services for self-directed Medicaid programs. As a Healthcare Customer Service Representative, you'll be the face of our company, answering calls with compassion, professionalism, and empathy. Your role will be to provide critical information, resolve issues, and offer guidance to those who need it most. **About the Opportunity** As a Healthcare Customer Service Representative, you'll have the flexibility to work from home, choosing your own schedule within our client's hours of operation (Monday through Saturday, 8:00 AM to 08:00 PM ET). You'll enjoy a competitive hourly rate of $13 per hour, with opportunities to earn more through our Perks program. Plus, you'll have access to one-on-one mentorship, free certification and ongoing development opportunities, and the chance to achieve better work-life balance. **Key Responsibilities** As a Healthcare Customer Service Representative, your key responsibilities will include: * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To succeed in this role, you'll need: * At least one year of customer service experience, preferably in a healthcare or related field * Strong computer skills and the ability to offer troubleshooting advice when appropriate * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Home Office Environment** To ensure your success as a Healthcare Customer Service Representative, you'll need to meet the following technical requirements: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Where arenaflex Contracts** arenaflex contracts with people in 31 states, excluding AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation** As a Healthcare Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within our client's hours of operation. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting our client, you'll need to successfully complete a Certification class, which will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. You'll receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As an independent contractor, you'll have the freedom to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits** You'll also receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within our client's hours of operation * The chance to achieve better work-life balance * Access to NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform **How to Apply** If you're passionate about helping others and making a positive impact, we invite you to apply for this exciting opportunity. Visit our website to register as a candidate and take the first step towards a rewarding career as a Healthcare Customer Service Representative with arenaflex. Apply Now! Apply for this job