**Experienced Customer Service Representative – Remote/Flexible Schedule**

**Join arenaflex and make a positive impact on people's lives while enjoying a flexible and fulfilling work-from-home opportunity!** Are you passionate about helping others and making a difference in their lives? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join arenaflex as a Customer Service Representative and embark on a rewarding career journey. **About arenaflex** arenaflex is a leading provider of innovative solutions for people who are in self-directed Medicaid programs. Our mission is to empower patients and caregivers by facilitating payments and ensuring that caregivers receive the compensation they deserve for their hard work. We're committed to delivering exceptional customer service and making a positive impact on people's lives. **The Role** As a Customer Service Representative at arenaflex, you'll be the first point of contact for patients and caregivers, providing compassionate and professional support to address their questions and concerns. You'll be responsible for: * Answering incoming calls with empathy and professionalism, responding to questions and providing important information * Assisting with enrollment, program applications, and setup in applicable systems * Retrieving information to assist caregivers with payroll-related inquiries * Utilizing de-escalation techniques to support upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You** To succeed in this role, you'll need: * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when necessary * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment** To ensure a seamless and productive work experience, you'll need: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within arenaflex's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this client requires that contractors service at least 20 hours per week. Due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting arenaflex, you'll need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you won't be able to invoice for the $13 per hour during Certification, you'll receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. You'll also receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within arenaflex's hours of operation * The chance to achieve better work-life balance **NexRep Perks** You'll also be able to take advantage of NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the NexRep Marketplace platform. With the NexRep Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks – exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Join arenaflex Today!** If you're passionate about making a positive impact on people's lives and enjoy working independently, we invite you to join arenaflex as a Customer Service Representative. Apply now and take the first step towards a rewarding career journey! **Apply Now!** Apply Job! Apply for this job