**Experienced Customer Service Representative – Remote/Flexible Schedule**

Are you a customer service professional looking for a flexible and fulfilling work-from-home opportunity that aligns with your values and passions? Do you have a strong desire to make a positive impact on people's lives while working independently in a remote setting? If so, we invite you to join arenaflex as a Customer Service Representative, where you'll have the opportunity to work from home, set your own schedule, and provide exceptional support to patients and caregivers in self-directed Medicaid programs. **About arenaflex** arenaflex is a leading provider of innovative solutions for patients and caregivers in self-directed Medicaid programs. Our mission is to empower individuals to take control of their care and well-being, and we're committed to delivering exceptional customer service to support this mission. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our clients. **Job Summary** As a Customer Service Representative, you'll be responsible for providing exceptional support to patients and caregivers in self-directed Medicaid programs. You'll answer incoming calls, respond to questions and concerns, and provide important information to help individuals navigate our programs. You'll also assist with enrollment, program applications, and setup in applicable systems, and utilize de-escalation techniques to support upset or frustrated callers. **Key Responsibilities** * Answer incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assist with enrollment, program applications, and setup in applicable systems * Retrieve information to assist caregivers with any payroll-related inquiries * Utilize de-escalation techniques when supporting upset or frustrated callers * Offer guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Document information and outcomes as necessary **About You** To succeed in this role, you'll need to have a strong customer service background, excellent communication skills, and the ability to work independently in a remote setting. You'll also need to be empathetic, patient, and friendly, with a strong attention to detail and the ability to multitask and adapt to change in a fast-paced environment. **Essential Qualifications** * At least one year of customer service experience * Strong computer skills and the ability to offer troubleshooting advice when appropriate * Ability to offer empathy, patience, and a friendly demeanor at all times * Ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * Ability to multitask and adapt to change in a fast-paced environment * Quality-focused mindset and a desire to achieve first call resolution whenever possible * Ability to accurately and confidently work with numbers and discuss money **Home Office Environment** To be successful in this role, you'll need to have a dedicated home office environment that meets the following requirements: * Computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software * Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) * Dual monitors * A USB noise-cancelling headset * A webcam for your certification experience **Flexible Hours of Operation** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting PPL, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. **Your Remote, Independent Contractor Status** As an independent contractor, you'll have the freedom and flexibility to choose your own schedule, within the client's hours of operation. You'll also enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. **Additional Benefits** * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance * Access to NexRep Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform **How to Apply** If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the application process and to submit your application. **Associated topics:** * Agent * Call center specialist * Client service * Customer care specialist * Customer service * Platform support * Representante de servicio al cliente * Service agent * Service representative * Technical support Apply Job! Apply for this job