**Experienced Customer Service Representative – Weekend Remote Support for arenaflex**

**Job Summary:** Join arenaflex, a rapidly growing and innovative company, as a Customer Service Representative in our remote support team. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients and customers, working in a fast-paced, performance-oriented environment. If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading provider of versatile and tech-savvy contact center and debt collections services for the world's largest brands. With a coast-to-coast presence and a rapidly expanding dynamic organization, we specialize in various business process outsourcing efforts, including contact center work, IT as a Service, and debt collections. Our team is dedicated to providing the best customer service experience possible, and we are looking for talented individuals to join our ranks. **Position Scope:** As a Customer Service Representative, you will be responsible for providing support for the business processes of arenaflex. Your primary responsibility will be to deliver exceptional customer service to our clients and customers, exceeding their expectations and building long-lasting relationships. This role is ideal for individuals who are passionate about customer service, have excellent communication skills, and are motivated to succeed in a fast-paced environment. **Duties & Responsibilities:** As a Customer Service Representative, you will be responsible for the following tasks: * Communicate with customers via inbound phone calls, email, live chat, or other means as needed * Exceed daily quotas consisting of inbound/outbound phone calls, emails, and live chats * Record detailed notes of customer communication * Maintain real-time communication by keeping inventory volume current * Create life-long customers by responding to their inquiries in a creative, personal, comprehensive, unique, and consistent manner * Maintain high standards of professionalism and customer service expected by our clients by demonstrating efficient and courteous responses in a timely and friendly manner * De-escalate situations involving dissatisfied customers * Record and document customer interaction, input necessary data, and keep records to identify trends for escalation * Collaborate with other Customer Service Representatives, Supervisors, and Managers to provide the best experience possible * Operate in a remote work environment by utilizing proficient computer skills and technical knowledge * Adapt to a fast-paced and ever-changing work environment * Willing to work a customer service schedule based on high volume days and times in the restaurant/hospitality industry * Maintain consistent and undivided attention to assigned responsibilities * Other duties as assigned **Required Skills/Abilities:** * Clear and articulate telephone voice without major background noise or distractions * Ability to plan, prioritize, and organize workloads * Self-motivation with strong communication skills, excellent decision-making skills, and ability to learn quickly * Must be a reliable individual able to provide consistently excellent work performance * Experience with a multi-line phone system * Computer skills: Microsoft Office, various cloud-based platforms such as Salesforce, data entry, and word processing * Upbeat and positive attitude * Ability to maintain the reputation of arenaflex and any assigned clients * Ability to adapt to change in a rapidly expanding dynamic organization **Qualification/Education and Experience:** * Independent self-starter with excellent time management skills * Strong customer service skills (1-3 years' experience in a customer service capacity) * High School diploma or GED required * Must be at least 18 years of age * Must have your own computer or laptop with a keyboard and a mouse (IPAD, chromebooks, and mobile devices are NOT allowed) * This position is weekends only with a start time of 2 PM or 5 PM EST **Physical Requirements:** * Prolonged periods sitting at a desk and working on a computer and telephone * Must be able to lift up to 15 pounds at times **Work Environment and Company Culture:** arenaflex is committed to providing a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team is passionate about delivering exceptional customer service and is dedicated to making a difference in the lives of our clients and customers. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Career Growth Opportunities and Learning Benefits:** arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Ongoing coaching and feedback * Access to industry-leading training programs * Opportunities for career advancement and professional growth **Compensation, Perks, and Benefits:** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for bonuses and incentives * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to a range of employee perks and discounts **How to Apply:** If you are a motivated and results-driven individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Apply for this job