**Experienced Customer Service Representative – Work-from-Home Opportunity with arenaflex**

At arenaflex, we pride ourselves on being a leader in the human services field, developing innovative solutions for complex operations. As a family-owned and operated business with over 50 years of experience, we consider our employees and clients an extended family. Our culture is built on teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer a dynamic atmosphere for career growth and achievement, while remaining competitive in terms of compensation and benefits. **Job Summary:** arenaflex is seeking an experienced Customer Service Representative to join our team on a work-from-home basis. As a key member of our 24/7 call center facility, you will be responsible for receiving and resolving customer inquiries in a timely and professional manner. If you are a motivated and client-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities:** * Receive and respond to customer inquiries via phone, email, and chat in accordance with Standard Operating Procedures and contractual obligations * Categorize all calls received in one of the provided categories * Maintain a general understanding of policies and procedures * Possess strong oral and written communication skills * Knowledgeable in modern office practices, procedures, and equipment * Exhibit excellent interpersonal skills using tact, patience, and courtesy * Meet productivity and quality standards * Participate in ongoing training and development to improve skills and knowledge **Communication Methods:** * Email * Phone * Chat **Work-from-Home Opportunity:** * This is a fully virtual opportunity with virtual interviews, online self-paced training, and work at home * This is a permanent work-from-home position * The rate of pay is $14/hr and shift differential. Paid bi-weekly * We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules * We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us * Paid Time Off (PTO) accrual on your first day * Referral Program and internal promotion opportunities **Required Experience:** * High School Diploma or equivalent required * At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field. Will accept an equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties * Must be proficient in data entry skills including keyboard, mouse, and 10 keypad * Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process * Basic knowledge of Microsoft Office **Technical Requirements:** * Quiet and distraction-free place in your home to work at a desk/table * Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots) * Smartphone with Android OS or iPhone for user authentication * Personal headset (optional) **Pre-Employment Assessments:** * You will need to complete 2 Prevue assessments which will be emailed to you at the completion of your application submission * If you do not receive those assessments, please reach out to Salena Kniesly at [email protected] for assistance **Pay Rate:** * $14/hr **Location:** * Must reside in the United States to be considered **Equal Opportunity Employer:** * We are an Equal Opportunity Employer * We are a Drug-Free Workplace If you are a motivated and client-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join the arenaflex team. Apply for this job