**Experienced Customer Service & Sales Representative – Industrial Supply Industry**

At arenaflex, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to providing top-notch products and services to our valued clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and help us maintain our reputation for exceptional customer satisfaction! **Job Summary:** As a Customer Service & Sales Representative at arenaflex, you'll play a vital role in ensuring our customers receive the best possible experience. You'll be responsible for managing high-volume calls and emails, processing orders, and providing quotes to customers. If you're a highly organized, detail-oriented, and friendly individual with excellent communication skills, we want to hear from you! **Key Responsibilities:** * Manage and assign emails to ensure timely responses to customer inquiries * Process invoices from suppliers and deliver customer invoices in a timely manner * Receive payments from customers and run credit card transactions with accuracy * Enter tracking numbers into arenaflex's Enterprise Resource Planning (ERP) system and eCommerce websites * Manage high-volume phone calls from customers and vendors, providing exceptional customer service and resolving issues efficiently * Provide verbal and email quotes to customers, ensuring accurate and timely responses * Communicate with vendors to confirm price and availability of products * Process orders with vendors and confirm order acknowledgments to ensure seamless delivery * Keep track of backorders and follow up with vendors and customers to provide accurate ship dates * Prepare and reconcile monthly payments to vendors, ensuring accurate financial records * Keep track of past-due invoices and follow up with customers to resolve outstanding balances **Essential Qualifications:** * 3+ years of experience in e-commerce, customer support, and sales * Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors * Highly detail-oriented and organized, with the ability to manage multiple tasks and deadlines * Friendly and patient demeanor, with the ability to work in a fast-paced environment * Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus * Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines **Preferred Qualifications:** * Experience working in the industrial supply industry * Knowledge of arenaflex's products and services * Certification in customer service or sales **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with colleagues * Strong problem-solving and analytical skills * Ability to adapt to changing priorities and deadlines * Proficient in using technology to manage tasks and communicate with customers and vendors * Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to help you develop your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Access to industry-leading products and services **Work Environment and Company Culture:** * arenaflex is a family-owned company with a strong commitment to customer satisfaction and employee well-being * We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration * Flexible work arrangements, including remote work options * Opportunities for professional development and growth **Compensation, Perks, and Benefits:** * Competitive hourly rate: $22 - $24 per hour * Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off * Annual raises and bonuses * Paid lunch and flexible work arrangements * Equipment provided to support your work **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and help us continue to provide top-notch products and services to our valued clients. Apply Now! Apply for this job