**Experienced Customer Service Specialist – Parks, Recreation & Libraries Team**

**Join arenaflex's dynamic Parks, Recreation & Libraries team as a Customer Service Specialist and embark on a rewarding career journey.** At arenaflex, we're passionate about delivering exceptional customer experiences and creating a positive impact in our community. As a Customer Service Specialist, you'll play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations. If you're a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a leading organization dedicated to enhancing the quality of life for our community members. Our Parks, Recreation & Libraries team is committed to providing innovative programs, services, and facilities that promote social connections, physical activity, and lifelong learning. As a Customer Service Specialist, you'll be part of a dynamic team that's making a real difference in people's lives. **Key Responsibilities** As a Customer Service Specialist, your primary duties will include: * Serving as the first point of contact for external customers via telephone or in person, providing exceptional service and resolving issues efficiently * Referring customers to appropriate staff and/or providing general information regarding arenaflex functions and services * Explaining department operating policies and procedures to customers * Developing, maintaining, and archiving various files and records * Assisting the public with reserving and renting arenaflex facilities, registering customers for classes, programs, and tours * Responding to letters and routine correspondence * Receiving and processing payments for various services, handling cash, and preparing deposits * Receiving, reviewing, and processing invoices, payment requests, and tracking costs * Preparing and processing purchase requisitions * Preparing, compiling, tabulating, and maintaining data, including databases, various documents, and statistical and operational reports and records * Reviewing payroll for assigned departments, identifying and resolving discrepancies, and researching and responding to questions from staff regarding payroll * Tracking and registering staff for training classes as needed * Issuing, receiving, typing, and processing various applications, permits, and other forms * Overseeing the safe and proper operation of assigned facilities and activities * Ensuring facility rules and safety guidelines are followed, maintaining order with disruptive patrons, and exercising crowd control when warranted * Rendering first aid and CPR, if certified, as required * Completing written reports and records as required, organizing and monitoring equipment inventory or assigned facility * Knowing, understanding, and communicating department programs and services * Answering questions and providing information to the public, investigating complaints, and recommending corrective action as necessary to resolve complaints * Identifying and reporting any maintenance required on assigned facilities, equipment, or materials * Overseeing daily operations and events held at assigned facilities, ensuring cleanliness of restrooms and public areas, and identifying and reporting maintenance conditions affecting facility operation, equipment, materials, and security **Essential Qualifications** To be successful in this role, you'll need: * A high school diploma or equivalent * One year of experience in customer service, preferably in a recreation or library setting * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Basic computer skills, including Microsoft Office and database management * Ability to lift up to 25 pounds and stand for long periods **Preferred Qualifications** While not required, the following qualifications would be an asset: * Associate's or bachelor's degree in a related field, such as business administration, recreation, or library science * Experience working in a recreation or library setting * Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM) * Experience with customer relationship management (CRM) software and database management systems **Skills and Competencies** To excel in this role, you'll need: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Basic computer skills, including Microsoft Office and database management * Ability to lift up to 25 pounds and stand for long periods * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** As a Customer Service Specialist at arenaflex, you'll have opportunities to: * Develop your skills and knowledge in customer service, recreation, and library services * Work with a dynamic team that's passionate about delivering exceptional customer experiences * Participate in ongoing training and professional development opportunities * Collaborate with other departments to improve services and programs * Contribute to the development of new initiatives and projects **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a Customer Service Specialist, you'll work in a fast-paced and dynamic environment that's focused on delivering exceptional customer experiences. You'll have the opportunity to work with a diverse team of professionals who share your passion for customer service and community engagement. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for professional development and career growth * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Access to arenaflex's employee assistance program (EAP) * Discounts on arenaflex programs and services **How to Apply** If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! To apply, please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require an accommodation due to a disability, please contact the Human Resources Department at least 5 working days before a scheduled interview/examination process. Medical disability verification may be required prior to accommodation. Apply for this job