**Experienced Customer Success Associate - Nuuly Brand Advocacy and Support**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Customer Success Associate on our Nuuly team, you'll play a vital role in creating a seamless experience for our customers via telephone, email, and chat on a daily basis. If you're a customer service enthusiast with a passion for the Nuuly brand and a knack for building strong relationships, we want to hear from you! **About arenaflex** arenaflex is a leading innovator in the fashion industry, dedicated to providing high-quality, sustainable, and affordable fashion solutions to our customers. Our Nuuly brand is a testament to our commitment to innovation, quality, and customer satisfaction. As a Customer Success Associate, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and building a loyal customer base. **Role Summary** As a Customer Success Associate, you'll be responsible for delivering exceptional service and creating a seamless experience for our customers. You'll communicate with new and potential customers, help guide customers through the shopping experience, answer order questions, and support the team to build a successful brand. You'll be expected to meet or exceed established service level agreements set by the Customer Success Supervisor. **Expected Hours and Work Schedule** The expected hours for this role are Friday-Sunday, 2pm-10pm EST. Hours are subject to change depending on the needs of the business. As a remote part-time temporary employee, you'll have the flexibility to work from the comfort of your own home and enjoy a better work-life balance. **Role Responsibilities** As a Customer Success Associate, you'll be responsible for: * Answering any and all interactions during your scheduled shift in a friendly and relatable manner * Acting as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand * Being empathetic to customers' needs but understanding of the business' bottom line * Collecting and sharing feedback to external teams to ensure the needs of the customers are being met * Collaborating with the Customer Success Supervisor to achieve team goals and objectives * Staying up-to-date with Nuuly's products, services, and promotions to provide accurate information to customers * Participating in ongoing training and development to improve customer service skills and knowledge **Role Qualifications** To be successful in this role, you'll need: * Minimum 2 years of experience in customer service or a related role * A passion for and understanding of the Nuuly brand, customers, and products * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and decision-making skills * Proficiency in using technology, including CRM systems and communication tools * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Essential Skills and Competencies** To succeed in this role, you'll need: * Strong customer service skills, including active listening, empathy, and problem-solving * Excellent communication and interpersonal skills, including verbal and written communication * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and decision-making skills, including critical thinking and analytical skills * Proficiency in using technology, including CRM systems and communication tools * Ability to work independently and as part of a team * Strong attention to detail and organizational skills **Career Growth Opportunities and Learning Benefits** As a Customer Success Associate, you'll have opportunities to: * Develop your customer service skills and knowledge through ongoing training and development * Collaborate with a dynamic team to achieve team goals and objectives * Participate in ongoing feedback and coaching to improve performance * Take on additional responsibilities and contribute to the growth and success of the Nuuly brand * Enjoy a competitive salary and benefits package, including medical, dental, vision, PTO, and employee discounts **Work Environment and Company Culture** At arenaflex, we're committed to creating a safe, fair, and respectful work environment that fosters diversity, equity, and inclusion. We believe in: * Empowering our employees to make decisions and take ownership of their work * Fostering a culture of innovation, creativity, and continuous learning * Providing opportunities for growth and development * Celebrating diversity and promoting inclusion * Supporting our employees' physical and mental well-being **Compensation, Perks, and Benefits** As a Customer Success Associate, you'll enjoy: * A competitive hourly rate of $15.00 per hour * Comprehensive benefits package, including medical, dental, vision, PTO, and employee discounts * Opportunities for career growth and development * A dynamic and supportive work environment * Flexible work schedule and remote work options **How to Apply** If you're a customer service enthusiast with a passion for the Nuuly brand and a knack for building strong relationships, we want to hear from you! Apply now to join our team as a Customer Success Associate and take the first step towards a rewarding and challenging career in customer service. Apply Job! Apply for this job