Experienced Customer Success Executive – Healthcare Solutions Implementation and Adoption
At blithequark, we're revolutionizing healthcare accessibility and outcomes by bringing deep healthcare expertise to every person through our innovative safety-focused Large Language Model (LLM). Our mission is to dramatically improve health outcomes on a global scale, and we're seeking a seasoned Customer Success Executive to in Houston, TX. About Us: blithequark is developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale. Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes. With a strong vision for the future of healthcare, we're backed by top investors and have raised a total of $278 million in funding. Why : *Innovative Mission: We're developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale. *Visionary Leadership: Our team is led by a group of physicians, hospital administrators, healthcare professionals, and artificial intelligence researchers from leading institutions, including El Camino Health, Johns Hopkins, Stanford, Microsoft, Google, and NVIDIA. *Strategic Investors: We have raised a total of $278 million in funding, backed by top investors such as Andreessen Horowitz, General Catalyst, Kleiner Perkins, NVIDIA’s NVentures, Premji Invest, SV Angel, and six health systems. *World-Class Team: Our team is composed of leading experts in healthcare and artificial intelligence, ensuring our technology is safe, effective, and capable of delivering meaningful improvements to healthcare delivery and outcomes. About the Role: We're seeking a seasoned Customer Success Executive with health systems experience to in Houston, TX. As a Customer Success Executive, you will ensure that our clients achieve measurable outcomes through blithequark's innovative solutions. You will have the opportunity to partner and report to the Chief Medical Officer. Responsibilities: * Build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted resource. * Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes. * Train nursing teams and other healthcare staff on the effective use of blithequark solutions, ensuring adoption and success. * Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations. * Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns. * Collaborate with internal teams (product, sales, and engineering) to address client feedback and improve user experiences. * Establish metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies. * Travel extensively to healthcare facilities for onsite support and training. * Collaborate with the nursing leadership team to share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing. Qualifications:Must-Have: * A minimum of 5 years of health systems experience. * Proven experience in customer success, account management, or project management. * Ability to build relationships across an organization, from front-line staff to executives. * Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements. * Experience working with cross-functional teams in a fast-paced startup environment. * Strong background in project management. * This is an in-office position. You must be local to the Houston, TX area or willing to relocate. Nice-to-Have: * Experience with AI or technology adoption in healthcare. * Advanced knowledge of healthcare workflows and compliance standards. * Active Registered Nurse (RN) license from an accredited university. What We Offer: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Access to cutting-edge technology and innovative solutions. * Recognition and rewards for outstanding performance. : If you're a motivated and experienced Customer Success Executive looking to join a team that's revolutionizing healthcare, please including your resume and a cover letter, to. We can't wait to hear from you!