**Experienced Customer Success Specialist - Mandarin & English Proficient - Night Shift Opportunity at arenaflex**

**Job Summary:** Join arenaflex, a dynamic and innovative company, as a Customer Success Specialist (CSS) on our night shift team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and maintaining brand reputation. With a focus on Mandarin and English proficiency, you will play a vital role in ensuring customer satisfaction and loyalty. If you are a customer-centric individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a leading provider of innovative solutions in the food ordering industry. Our mission is to revolutionize the way people order and enjoy their favorite food. With a strong commitment to customer satisfaction, we strive to provide exceptional experiences that exceed our customers' expectations. Our team is passionate about delivering high-quality services, and we are seeking like-minded individuals to join our dynamic and growing organization. **Job Description:** **Location:** Georgetown, Penang (Onsite) **Working Hours:** Monday to Sunday, 12:00 am - 11:00 am (5 days per week, 8 working hours + 1 hour break) **Job Type:** Full-time (Rotational Shift) **Salary:** RM 3,000++ (Extra Allowances will be provided) **Key Responsibilities:** * Assist customers in placing online orders through inbound and outbound phone calls * Provide support and resolve customer inquiries in a professional and timely manner * Process payments securely and efficiently * Proactively support customers and maintain brand reputation * Identify and escalate priority issues to ensure timely resolution * Collaborate with the team to improve customer support and service quality * Maintain and improve service quality through continuous monitoring and feedback **Essential Qualifications:** * Bachelor's Degree, Diploma, or equivalent in any field * At least 6 months of experience in customer support; call center experience is advantageous but not mandatory * Fresh graduates can apply * B2 level proficiency in English * Customer service-oriented with excellent interpersonal skills, active listening, and ability to handle inquiries professionally **Technical Skills:** * Typing speed of at least 40wpm with 90% accuracy * Computer literate with proficiency in Microsoft Windows and Office **Preferred Qualifications:** * Experience in the food ordering industry or a related field * Knowledge of customer relationship management (CRM) software * Familiarity with Microsoft Office and Google Suite **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in Mandarin and English (speaking, writing, and reading) * Ability to maintain confidentiality and handle sensitive customer information **Career Growth Opportunities and Learning Benefits:** * arenaflex offers a comprehensive training program to enhance your skills and knowledge * Opportunities for career growth and advancement within the company * Collaborative and dynamic work environment with a team of experienced professionals * Access to cutting-edge technology and tools to support your work **Work Environment and Company Culture:** * arenaflex is a remote-friendly company with a flexible work environment * Collaborative and dynamic work culture with a focus on teamwork and customer satisfaction * Opportunities for professional development and growth * Recognition and rewards for outstanding performance and contributions **Compensation, Perks, and Benefits:** * Competitive salary of RM 3,000++ * Extra allowances and benefits provided * Comprehensive training program to enhance your skills and knowledge * Opportunities for career growth and advancement within the company * Collaborative and dynamic work environment with a team of experienced professionals **How to Apply:** If you are a motivated and customer-centric individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you! **Apply Now:** [Insert link to apply] **Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job