Experienced Customer Support Representative – Fully Remote Opportunity in the USA for a Dynamic and Inclusive Team

Introduction to arenaflex arenaflex is a pioneering leader in the talent experience industry, dedicated to revolutionizing the way organizations discover, engage, assess, and hire top talent. With a strong focus on innovation and customer satisfaction, arenaflex has developed a cutting-edge, text-enabled end-to-end talent experience platform that includes video interviewing, assessments, and conversational AI. Having hosted over 30 million video interviews and 200 million chat-based candidate engagements for more than 800 forward-thinking customers worldwide, arenaflex is committed to making a positive impact in the recruitment landscape. Our Mission and Culture At arenaflex, we are passionate about creating fair and objective hiring solutions that benefit both our customers and candidates. This commitment to fairness and objectivity extends to our own hiring practices, as we strive to build a diverse and inclusive culture founded on respect, empathy, and inclusivity. Our team is dedicated to providing exceptional customer experiences, and we are looking for like-minded individuals to join our ranks. Job Description We are seeking a highly motivated and customer-obsessed Customer Support Representative to join our award-winning team. As the front-line of the arenaflex experience, you will play a vital role in delivering innovative and exceptional service to our clients and candidates through phone, chat, and email. This is an exciting opportunity for an early career professional to grow and develop within our business, with a starting hourly rate of $18.25. Key Responsibilities Resolve customer and candidate issues via phone, email, and chat in a timely and professional manner Complete projects assigned by the support manager, demonstrating your ability to work independently and as part of a team Identify, research, and resolve customer issues using the arenaflex system, leveraging your technical skills and knowledge Follow up on customer inquiries that are not immediately resolved, ensuring that all issues are addressed and closed Complete call logs and reports, maintaining accurate records of all customer interactions Recognize, document, and alert your supervisor to trends and issues in customer calls, contributing to process improvements and knowledge sharing Recommend process improvements, demonstrating your commitment to continuous learning and growth Work flexible hours, including nights or weekends, to ensure that our customers receive 24/7 support Develop expertise in the arenaflex platform, enabling you to effectively communicate the value of our technology to customers and candidates Document and manage cases for each support interaction, maintaining a high level of organization and attention to detail Delight each of your contacts with positive and encouraging interactions, embodying the arenaflex spirit of customer obsession Essential Qualifications Excellent interpersonal communication skills, with the ability to effectively interact with customers, candidates, and colleagues Positive attitude and drive to always be improving, with a strong focus on customer satisfaction and experience Expert reading and writing skills, with the ability to clearly articulate complex information and ideas Proficient with technology, able to learn and troubleshoot technical issues while navigating multiple systems 2+ years of experience in a customer service role, with experience in a technical support role being a plus Strong problem-solving skills and ability to be resourceful, with a focus on finding solutions and resolving issues Experience with Salesforce or another CRM is preferred, as is experience communicating with customers Flexible schedule, with the ability to work 24/7 to support our customers US Citizenship is required to work in this position Preferred Qualifications Experience working in a fast-paced, dynamic environment, with a focus on innovation and customer satisfaction Knowledge of the recruitment industry, with a understanding of the challenges and opportunities facing our customers and candidates Strong analytical and problem-solving skills, with the ability to analyze data and trends to inform decision-making Experience working with diverse teams and stakeholders, with a focus on building strong relationships and collaborations Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our team members. As a Customer Support Representative, you will have access to a range of training and development opportunities, including: Comprehensive onboarding program, designed to equip you with the skills and knowledge needed to succeed in your role Ongoing training and development opportunities, focused on building your technical, business, and soft skills Coaching and mentoring from experienced colleagues and leaders, providing guidance and support to help you achieve your goals Opportunities for career advancement, with a focus on promoting from within and developing our team members for future leadership roles Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and inclusive culture, which is built on a foundation of respect, empathy, and inclusivity. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is supportive, collaborative, and fun. As a Customer Support Representative, you will be part of a talented and dedicated team, with access to a range of perks and benefits, including: Flexible working hours, with the ability to work from home and balance your work and personal life Competitive salary and benefits package, designed to recognize and reward your contributions to the business Opportunities for professional development and growth, with a focus on building your skills and expertise Access to a range of wellness and mental health initiatives, designed to support your physical and emotional well-being A fun and dynamic work environment, with a focus on building strong relationships and collaborations with your colleagues Compensation, Perks, and Benefits As a Customer Support Representative at arenaflex, you will be eligible for a range of compensation, perks, and benefits, including: Competitive hourly rate, with opportunities for bonuses and incentives based on performance Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching and other retirement savings options Flexible working hours, with the ability to work from home and balance your work and personal life Opportunities for professional development and growth, with a focus on building your skills and expertise Access to a range of wellness and mental health initiatives, designed to support your physical and emotional well-being Conclusion If you are a motivated and customer-obsessed individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Customer Support Representative, you will play a vital role in shaping the future of the talent experience industry, and will have access to a range of training, development, and growth opportunities. Don't miss out on this chance to join a dynamic and inclusive team, and to be part of a company that is committed to making a positive impact in the recruitment landscape. Apply now to become a part of the arenaflex team and start your journey to a rewarding and challenging career. Apply for this job