**Experienced Customer Support Representative – Public Benefit Programs**

Are you passionate about making a difference in people's lives? Do you have a compassionate and patient approach that can shine in a remote work environment? If so, we invite you to join arenaflex as a Customer Support Representative, providing essential support to individuals enrolling in public benefit programs. As a Customer Support Representative at arenaflex, you'll have the unique and rewarding opportunity to make a tangible impact on people's well-being and peace of mind. You'll be part of a team that's dedicated to delivering exceptional customer service, and your empathetic and professional approach will help ensure that callers receive the assistance they need. **About arenaflex** arenaflex is a leading provider of innovative solutions for public benefit programs. We're committed to making a difference in people's lives by delivering exceptional customer service and support. Our team is passionate about creating a positive impact, and we're looking for like-minded individuals to join us on this journey. **What You'll Be Doing** As a Customer Support Representative at arenaflex, you'll be responsible for: * Answering inbound calls and interacting with customers in a professional, empathetic, and compassionate manner * Providing information in accordance with established policies, procedures, and privacy laws * Assisting customers with program enrollment and routing them to the appropriate contacts via three-way calls to ensure a smooth call transfer * Assisting customers with their communication needs, including relay services for callers with speech or hearing impairments, translation services for callers who don't speak English, and more * Placing outbound calls as needed to share time-sensitive information with customers * Using multiple computer systems to access data and document information **About You** To succeed as a Customer Support Representative at arenaflex, you should have: * At least one year of customer service experience * Excellent written and verbal communication skills * Great active listening skills * Strong attention to detail * Strong PC skills, including the ability to quickly learn new computer applications * A positive attitude * Empathy, patience, and professionalism * Strong multitasking skills and the ability to adapt to change in a fast-paced environment * The ability to maintain up-to-date knowledge of applicable programs, policies, and procedures * Good problem-solving and de-escalation skills * The ability to maintain confidentiality of sensitive information **Your Home Office Environment** To be a successful Customer Support Representative at arenaflex, you'll need: * A computer meeting these criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software + Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) + Dual monitors + A USB noise-cancelling headset + A webcam for your certification experience **Flexible Hours of Operation** As a Customer Support Representative at arenaflex, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. The hours of operation are: * Monday, 8:00 AM to 5:00 PM ET * Tuesday, 8:00 AM to 4:00 PM ET * Wednesday, 8:00 AM to 01:00 PM ET * Thursday and Friday, 8:00 AM to 11:00 AM ET **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of arenaflex Perks, a program that recognizes the service provided by independent contractors to arenaflex's clients and their customers via the arenaflex Marketplace platform. With the arenaflex Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Why Join arenaflex?** * Make a tangible impact on people's lives * Enjoy flexible scheduling and work-life balance * Receive competitive pay and benefits * Develop your skills and knowledge through ongoing development opportunities * Be part of a team that's dedicated to delivering exceptional customer service and support **How to Apply** If you're passionate about making a difference in people's lives and have the skills and experience to succeed as a Customer Support Representative at arenaflex, we invite you to apply. Please visit our website to learn more and submit your application. Apply Now! Apply for this job