Experienced Customer Support Specialist – Live Chat and Platform Expert for Veterinary Professionals at arenaflex

Introduction to arenaflex arenaflex is a pioneering force in the animal health industry, dedicated to transforming the way veterinarians purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their supply ordering processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we deliver care to millions of animals every year across all 50 states. As a Y Combinator and venture-backed growth stage company, we're committed to modernizing the $50B+ animal health industry and making a meaningful impact on the lives of pets and their owners. About the Position We're seeking an exceptionally talented and passionate Chat Support Associate to join our growing team at arenaflex. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You will engage with our vibrant community of veterinary professionals, supporting them in their critical purchasing decisions and processes through live chats, phone calls, emails, internal discussion boards, and platform demos. Key Responsibilities Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools Collaborate with vendor and industry partners to streamline communication and alerts between systems Help to continuously develop and expand processes in order to streamline support workflows Essential Qualifications 1 year of relevant, customer-facing work experience 2 Year Associate's Degree or 4 Year College Degree Excellent written and verbal communication skills Experience in chat support preferred Patience and compassion when handling difficult situations Ability to adapt quickly and manage many concurrent responsibilities A strong desire to learn and help our customers succeed A positive attitude and one-for-all team mentality and excellent collaboration skills Preferred Qualifications Tech/start-up work experience is a plus but not required Knowledge of intercom and/or experience with other chat platforms is strongly preferred Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their skills. As a Chat Support Associate, you'll have the opportunity to work with a talented team of professionals, learn about the latest trends and technologies in the animal health industry, and develop your expertise in customer support and platform management. We offer a range of training and development programs, including onboarding, mentorship, and ongoing education and training, to help you succeed in your role and advance your career. Work Environment and Company Culture arenaflex is a dynamic and innovative company with a strong focus on teamwork, collaboration, and customer satisfaction. We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team members are passionate about making a difference in the lives of pets and their owners, and we're dedicated to providing a work environment that is supportive, flexible, and fun. We offer a range of perks and benefits, including 100% remote work within the USA, medical, dental, and vision insurance, automatic 401k contribution, employee referral program, at-home office setup, bi-annual company retreats, open vacation policy, equity, and monthly team events. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that are designed to attract and retain top talent. Our benefits package includes: 100% remote work within the USA Medical, dental, and vision insurance Automatic 401k contribution Employee referral program At-home office setup Bi-annual company retreats Open vacation policy Equity Monthly team events Conclusion If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of pets and their owners, we encourage you to apply for the Chat Support Associate role at arenaflex. As a key member of our support team, you'll have the opportunity to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our company. Don't miss out on this exciting opportunity to join a dynamic and innovative company that is transforming the animal health industry. Apply now and take the first step towards a rewarding and challenging career at arenaflex! Important Notice We want to ensure that all job seekers are aware of the potential for scams and fraudulent activities in the job market. To protect yourself, please note that: Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed) Authentic communications from our company will only come through verified email addresses and phone numbers We will never request sensitive personal or financial information from you during the application process If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department Diversity, Equity, and Inclusion arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation, and we will make every effort to accommodate the needs of applicants with disabilities. Apply for this job