Experienced Director of Strategy and Customer Experience Leadership - Driving Business Growth through Innovative Solutions and Operational Excellence

Introduction to arenaflex arenaflex is a dynamic and forward-thinking organization that is revolutionizing the way businesses approach customer experience and operational strategy. With a strong commitment to innovation and excellence, we are seeking a highly skilled and experienced Director of Strategy and Customer Experience to join our team. As a leader in our organization, you will have the opportunity to make a significant impact on our business and drive growth through the development and implementation of strategic initiatives. Job Overview The Director of Strategy and Customer Experience is a critical role that provides leadership to our strategy team and overall customer experience. This position works closely with senior arenaflex leadership to identify areas of key organizational focus and leads multiple project teams to address those opportunities. The Director has broad organizational exposure, develops deep relationships with arenaflex leadership, and often represents the business externally to potential partners, vendors, or investment targets. Key Responsibilities Partner with others across arenaflex to ensure operational areas are considered in project plans, driving a collaborative and integrated approach to strategy development and implementation. Coordinate responsibilities of Operations Managers and Analysts, supporting and partnering with the Operations Strategy Team to develop, staff, pilot, and implement process improvements within our operational areas. Oversee the overall project workflow and roll-out schedule in regard to operational areas, ensuring timely and effective implementation of strategic initiatives. Measure the impact of changes and new projects on operational areas, using data-driven insights to inform strategic decision-making and drive continuous process improvement. Remain up-to-date on operational areas of expertise, meeting requests for improvement and practicing continuous process improvement to drive operational excellence. Partner with Field Implementation Managers to establish project metrics and tollgates in relation to operational expertise, ensuring effective project management and delivery. Use expertise in strategic thinking and process design to drive successful improvements in operational areas, working toward quick implementation and quick return on investment. Evaluate needs of multiple project requests and impact on operational areas, aggregating data gathered by Operations Analysts and ensuring needs of projects are met. Select, develop, and motivate assigned staff, providing leadership and guidance to ensure the success and growth of our team members. Leadership and Management The Director of Strategy and Customer Experience will have direct and indirect reports, typically including 5 professionals and 14 support associates. This role requires strong interpersonal skills for dealing with sensitive or controversial situations, as well as the ability to consider new approaches within general policies and short-term goals when solving problems. The Director will be expected to provide infrequent status reports to management only as appropriate, ensuring effective communication and stakeholder management. Qualifications and Requirements Essential Qualifications Must be eighteen years of age or older. Must be legally permitted to work in the United States. Bachelor's degree program or equivalent degree in a field of study related to the job. Minimum of 8 years of work experience, with a strong background in strategy consulting, corporate strategy, or other strategic role. Preferred Qualifications 10+ years of prior experience in strategy consulting, corporate strategy, or other strategic role. Experience in the application of research findings to the retail environment. History of promotion/advancement. Advanced degree preferred; MBA preferred. Skills and Competencies Proven financial analysis and business acumen. Strong understanding of Operations and area of expertise. Able to easily influence others. Strong analytical and problem-solving skills. Excellent skills in communication and leveraging partnerships to benefit project objectives. Proven track record in management and leadership skills. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Director of Strategy and Customer Experience, you will have access to a range of training and development opportunities, including leadership development programs, mentorship, and coaching. You will also have the opportunity to work on high-impact projects, driving business growth and innovation, and developing your skills and expertise in a dynamic and supportive environment. Work Environment and Culture arenaflex is a dynamic and innovative organization that values collaboration, creativity, and excellence. Our work environment is fast-paced and challenging, but also supportive and rewarding. We offer a range of benefits and perks, including flexible working arrangements, professional development opportunities, and a competitive compensation package. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a positive and inclusive work environment that allows our employees to thrive. Compensation and Benefits arenaflex offers a competitive compensation package, including a salary range that is commensurate with experience, as well as a range of benefits and perks. These may include health insurance, retirement savings, paid time off, and professional development opportunities. We also offer a range of recognition and reward programs, designed to recognize and reward outstanding performance and contributions to the organization. Conclusion If you are a highly skilled and experienced strategy professional, with a passion for driving business growth and innovation, we encourage you to apply for the Director of Strategy and Customer Experience role at arenaflex. This is a unique opportunity to join a dynamic and forward-thinking organization, and to make a significant impact on our business and our customers. With a competitive compensation package, a range of benefits and perks, and opportunities for career growth and development, this is a role that offers the potential for long-term success and fulfillment. Apply now to join our team and take the first step towards an exciting and rewarding career at arenaflex. Apply for this job