**Experienced Entry-Level Email and Chat Support Associate – Customer Service Representative**

At arenaflex, we're on a mission to revolutionize the way we interact with our customers. As a key part of our dynamic team, we're seeking an enthusiastic and detail-oriented Entry-Level Email and Chat Support Associate to join our ranks. This exciting opportunity is perfect for individuals eager to start a career in customer support and make a positive impact on our customers' lives. **About arenaflex** arenaflex is a leading provider of innovative solutions in the industry. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a friendly and professional atmosphere that fosters collaboration and support. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. **Career Growth and Development Opportunities** At arenaflex, we believe in investing in our employees' growth and development. We provide comprehensive training and continuous professional development, along with opportunities for career advancement within the company. Whether you're looking to hone your skills or take on new challenges, we offer a supportive environment that encourages learning and innovation. **Detailed Benefits and Perks** We're proud to offer a range of benefits and perks that make arenaflex a great place to work. These include: * **Competitive salary with opportunities for performance-based bonuses**: We reward our employees for their hard work and dedication. * **Flexible remote work schedule**: We understand the importance of work-life balance, and our flexible schedule allows you to work from anywhere. * **Access to wellness programs and resources**: We care about our employees' well-being and offer a range of wellness programs and resources to support their physical and mental health. * **Paid time off and holiday pay**: We believe in giving our employees time to relax and recharge. * **Collaborative team environment focused on growth and support**: We're a team that's passionate about helping each other succeed. **Compensation and Benefits** We offer a competitive salary based on experience, as well as a range of benefits and perks that make arenaflex a great place to work. These include: * **Competitive salary**: We offer a salary that reflects your experience and skills. * **Flexible remote work schedule**: We understand the importance of work-life balance, and our flexible schedule allows you to work from anywhere. * **Comprehensive training and professional development**: We invest in our employees' growth and development, providing training and development opportunities to help you succeed. * **Wellness programs and resources**: We care about our employees' well-being and offer a range of wellness programs and resources to support their physical and mental health. * **Paid time off and holiday pay**: We believe in giving our employees time to relax and recharge. **Why you should apply for this position today** If you're passionate about helping others and ready to kickstart your career in customer support, we'd love to hear from you! This position offers a chance to make a positive impact on customers while growing your skills in a supportive environment. Whether you're a recent graduate or looking to transition into a new career, we offer a range of opportunities for growth and development. **Skills** To succeed in this role, you'll need: * **Strong written communication skills with an emphasis on clarity and professionalism**: You'll be communicating with customers via email and chat, so it's essential that you can write clearly and professionally. * **Comfortable using chat platforms and email communication tools**: You'll be using a range of tools to communicate with customers, so it's essential that you're comfortable using chat platforms and email communication tools. * **Basic computer skills, including familiarity with Microsoft Office Suite and CRM software**: You'll be using a range of software to manage customer interactions, so it's essential that you have basic computer skills and are familiar with Microsoft Office Suite and CRM software. * **Excellent problem-solving skills and a proactive approach to helping customers**: You'll be dealing with a range of customer issues, so it's essential that you have excellent problem-solving skills and a proactive approach to helping customers. * **Ability to manage multiple tasks in a fast-paced environment**: You'll be working in a fast-paced environment, so it's essential that you can manage multiple tasks and prioritize your work effectively. **Responsibilities** As an Entry-Level Email and Chat Support Associate, you'll be responsible for: * **Responding to customer inquiries via email and chat, providing accurate information and assistance**: You'll be communicating with customers via email and chat, so it's essential that you can write clearly and professionally. * **Helping customers with product-related questions, troubleshooting, and general support**: You'll be dealing with a range of customer issues, so it's essential that you have excellent problem-solving skills and a proactive approach to helping customers. * **Maintaining professionalism and empathy in all customer interactions**: You'll be communicating with customers via email and chat, so it's essential that you can maintain professionalism and empathy in all customer interactions. * **Logging customer interactions and feedback in the CRM system**: You'll be using a range of software to manage customer interactions, so it's essential that you're familiar with CRM software. * **Collaborating with team members to resolve customer issues effectively**: You'll be working in a team environment, so it's essential that you can collaborate with team members to resolve customer issues effectively. * **Participating in training sessions to expand product knowledge**: We invest in our employees' growth and development, providing training and development opportunities to help you succeed. * **Identifying recurring issues and providing suggestions for improvements**: You'll be dealing with a range of customer issues, so it's essential that you can identify recurring issues and provide suggestions for improvements. * **Staying informed about product updates and promotions**: You'll be communicating with customers via email and chat, so it's essential that you're up-to-date on product updates and promotions. **Qualifications** To succeed in this role, you'll need: * **High school diploma or equivalent**: A high school diploma or equivalent is required for this role. * **Comfortable using chat platforms and email communication tools**: You'll be using a range of tools to communicate with customers, so it's essential that you're comfortable using chat platforms and email communication tools. * **Prior experience in customer support is a plus but not required**: While prior experience in customer support is a plus, it's not required for this role. **Education Requirements** * **High school diploma or equivalent**: A high school diploma or equivalent is required for this role. **Experience Requirements** * **Prior experience in customer support is a plus but not required**: While prior experience in customer support is a plus, it's not required for this role. **Why work in Lake Mary, FL** Lake Mary, FL, is a beautiful city with a growing job market and a vibrant community. The city offers a mix of suburban tranquility and urban amenities, making it a great place to live and work. With excellent schools, beautiful parks, and a family-friendly atmosphere, Lake Mary is an ideal place to call home. Apply Job! Apply for this job