Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and impact-makers who anticipate, lead, and believe that listening is where learning begins. Our team is built on a foundation of trust, community, and a passion for delivering exceptional customer experiences. If you're looking for a career where you can share your ideas, grow, and thrive, you're in the right place. About the Role: Fiber Customer Support Analyst As a Fiber Customer Support Analyst at arenaflex, you'll be the face of our brand, providing exceptional technical support and customer service to our valued customers. You'll join a dynamic tech support team in a call center environment, where you'll troubleshoot issues, answer technical questions, and deliver top-notch service to our Fios customers. Your expertise will span voice, data, and video services, ensuring that our customers stay connected to the digital world. Key Responsibilities: Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their concerns. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring seamless connectivity and optimal performance. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve complex issues. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring that they get the most out of our services. Communicating clearly and professionally, delivering technical and industry information in a manner appropriate to the audience, and providing exceptional customer service that exceeds expectations. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, ensuring that our customers receive uninterrupted support and service. What We're Looking For: We're seeking a dedicated and passionate customer service professional with amazing communication skills, a positive attitude, and a thirst for knowledge. You'll thrive in a fast-paced work environment, enjoy helping customers connect to the digital world, and be committed to delivering exceptional customer experiences. Essential Qualifications: Dedication to customer service excellence, with a strong focus on delivering exceptional customer experiences. Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner. A positive, professional attitude, with a passion for helping customers and resolving issues. Preferred Qualifications: A related Associate Degree or 2+ years of relevant experience in customer service, technical support, or a related field. Technical support call center experience, with a strong understanding of communication and networking components. Skills and Competencies: To succeed in this role, you'll need to possess a range of skills and competencies, including: Strong technical skills, with the ability to troubleshoot and resolve complex technical issues. Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and internal teams. A strong customer-focused mindset, with a passion for delivering exceptional customer experiences. The ability to work in a fast-paced environment, with a strong sense of adaptability and flexibility. A positive and professional attitude, with a commitment to ongoing learning and development. Career Growth Opportunities and Learning Benefits: At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Fiber Customer Support Analyst, you'll have access to a range of training and development opportunities, including: Ongoing technical training and certification programs, to help you stay up-to-date with the latest technologies and trends. Professional development opportunities, including leadership training, mentoring, and coaching. A range of career advancement opportunities, including promotions, lateral moves, and career transitions. Work Environment and Company Culture: At arenaflex, we're proud of our dynamic and inclusive work environment, where everyone feels valued, connected, and empowered to contribute their best. Our company culture is built on a foundation of trust, respect, and open communication, with a strong focus on diversity, equity, and inclusion. Compensation, Perks, and Benefits: We offer a competitive compensation package, including a range of perks and benefits, such as: A competitive salary, with opportunities for bonuses and incentives. A comprehensive benefits package, including health, wellness, and retirement benefits. A range of paid time off options, including vacation, sick leave, and holidays. Opportunities for professional development and career advancement. A dynamic and inclusive work environment, with a strong focus on diversity, equity, and inclusion. Conclusion: If you're passionate about delivering exceptional customer experiences, and you're looking for a career where you can grow, develop, and thrive, we encourage you to apply for the Fiber Customer Support Analyst role at arenaflex. With our commitment to innovation, customer satisfaction, and employee development, we're confident that you'll find a rewarding and challenging career with our team. Apply now and take the first step towards an exciting and fulfilling career with arenaflex! Apply for this job