Experienced Customer Engagement Manager – Leading Pet Parent Experiences and Associate Teams at arenaflex

Introduction to arenaflex Imagine a workplace where your passion for pets and customer engagement comes together to create a unique and rewarding career. At arenaflex, we're dedicated to providing an exceptional shopping experience for pet parents and their furry friends. As a leader in the pet care industry, we're committed to making a difference in the lives of pets and the people who love them. Our stores are a hub of activity, where pet parents can find everything they need to keep their pets happy and healthy. From food and toys to grooming and training, we offer a wide range of products and services that cater to the diverse needs of pets and their owners. About Your Role As a Customer Engagement Manager at arenaflex, you'll play a vital role in leading our store team to deliver an engaging, personalized shopping experience for our customers. You'll be responsible for setting the standards for customer engagement, ensuring that every pet and pet parent has a positive experience in our stores. Your passion for pets and customer service will shine through as you get to know our customers and their pets, creating a tailored shopping experience that meets their unique needs. Pet Parent Engagement: You'll lead by example, demonstrating exceptional customer service skills and ensuring that every customer interaction is positive and personalized. You'll work closely with our associates to create a welcoming and inclusive store environment that makes every pet parent feel valued and supported. Associate Leadership: As a leader, you'll be responsible for guiding and developing a team of retail and pet care associates who share your passion for pets and customer service. You'll provide coaching, training, and feedback to help your team members grow and develop in their roles, ensuring that they have the skills and knowledge needed to deliver exceptional customer experiences. Overall Retail Initiatives: You'll be responsible for driving the success of our store by ensuring that our associates have extensive knowledge of pet solutions, building connections with pet parents, and creating a safe and fun environment in our stores. You'll work closely with our store management team to implement retail initiatives and promotions that drive sales, customer engagement, and loyalty. About Your Career At arenaflex, we're committed to helping our associates grow and develop in their careers. As a Customer Engagement Manager, you'll have opportunities to: Gain experience in different business units: From the store to the salon or the Pets Hotel, you'll have the chance to explore different areas of our business and develop new skills and expertise. Develop your leadership skills: You'll have the opportunity to develop your leadership skills as an Assistant Manager or Store Manager, taking on new challenges and responsibilities as you grow in your career. Tackle new challenges: You'll have the chance to be part of new store openings, working with our team to launch new locations and create exceptional customer experiences from day one. Transfer to any one of our locations: With over 1600 stores nationwide, you'll have the opportunity to transfer to a new location, taking your skills and experience to a new community and making a difference in the lives of pets and pet parents. Essential and Preferred Qualifications To be successful as a Customer Engagement Manager at arenaflex, you'll need: 2+ years of retail management experience: You'll need to have experience leading teams and driving sales growth in a fast-paced retail environment. Excellent communication and interpersonal skills: You'll need to be able to communicate effectively with customers, associates, and store management, building strong relationships and resolving conflicts in a professional and courteous manner. Passion for pets and customer service: You'll need to be passionate about delivering exceptional customer experiences and making a difference in the lives of pets and pet parents. Ability to work in a fast-paced environment: You'll need to be able to thrive in a dynamic and fast-paced retail environment, prioritizing tasks and managing multiple responsibilities with ease. Preferred qualifications: Experience in the pet care industry, pet ownership, or animal-related field is preferred but not required. Skills and Competencies To be successful in this role, you'll need to possess: Strong leadership and management skills: You'll need to be able to lead and motivate a team, providing coaching, training, and feedback to help your team members grow and develop. Excellent communication and interpersonal skills: You'll need to be able to communicate effectively with customers, associates, and store management, building strong relationships and resolving conflicts in a professional and courteous manner. Problem-solving and analytical skills: You'll need to be able to analyze sales data, identify trends, and develop strategies to drive sales growth and improve customer engagement. Time management and organization skills: You'll need to be able to prioritize tasks, manage multiple responsibilities, and maintain a high level of productivity in a fast-paced retail environment. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our associates grow and develop in their careers. As a Customer Engagement Manager, you'll have access to: Comprehensive training programs: You'll receive training and development opportunities to help you build your skills and knowledge, from customer service and sales techniques to leadership and management skills. Mentorship and coaching: You'll have the opportunity to work with experienced leaders and mentors who can provide guidance, support, and feedback to help you grow and develop in your career. Career advancement opportunities: You'll have the chance to advance your career, taking on new challenges and responsibilities as you grow and develop in your role. Work Environment and Company Culture At arenaflex, we're proud of our company culture, which is built on a passion for pets and a commitment to delivering exceptional customer experiences. Our stores are a fun and dynamic place to work, with a team of associates who are passionate about pets and dedicated to making a difference in their lives. You'll be part of a team that: Values diversity and inclusion: We believe that everyone deserves to be treated with respect and dignity, regardless of their background, culture, or identity. Supports community involvement: We're committed to making a positive impact in our communities, through charitable donations, volunteer work, and community events. Fosters a culture of learning and development: We believe in helping our associates grow and develop in their careers, providing training, mentorship, and coaching to help them succeed. Compensation, Perks, and Benefits As a Customer Engagement Manager at arenaflex, you'll be eligible for a competitive salary and benefits package, including: Competitive hourly rate: You'll be paid a competitive hourly rate, with opportunities for advancement and growth as you develop in your role. Benefits package: You'll be eligible for a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and holidays. Discounts and perks: You'll receive discounts on our products and services, as well as perks like free pet food and supplies. Conclusion If you're passionate about pets and customer service, and you're looking for a career that offers growth, development, and a sense of purpose, we encourage you to apply for the Customer Engagement Manager role at arenaflex. As a leader in the pet care industry, we're committed to making a difference in the lives of pets and the people who love them. Join our team and be part of a community that shares your passion and values. Apply now to experience a career that loves you back! Apply for this job