**Experienced Full Stack Customer Service Representative – Delivering Exceptional Experiences for arenaflex Card Members**

At arenaflex, we believe that with the right support, individuals and organizations can thrive and grow in remarkable ways. As a valued member of our team, you'll become part of a diverse and dynamic network of professionals who share a passion for delivering exceptional customer experiences. Here, you'll have the opportunity to develop and grow in a career that's tailored to your unique strengths and interests, with benefits, programs, and flexibility that support your personal and professional growth. At arenaflex, we're committed to recognizing and rewarding our colleagues for their contributions, leadership, and impact. Together, we'll strive to uphold our company values and deliver the world's best customer experience every day, with the highest level of integrity and in an inclusive environment where everyone feels seen, heard, and valued. **Job Description:** As an Experienced Full Stack Customer Service Representative at arenaflex, you'll play a critical role in delivering exceptional experiences for our card members. Your primary responsibilities will include: * Providing superior customer service on calls to consumer card members, resolving all customer queries and following established procedures as appropriate. * Offering options and following superior service no call handling skills to ensure the best possible solutions and first call resolution (FCR) to card members. * Understanding the mood, profile, and needs of the customer and leveraging that information to provide the best possible benefits or products to the customer while being compliant with laid guidelines. * Delivering to the customer, employees, and shareholder metrics as per goals, highlighting issues through feedback and recommending changes in workflows, procedures, and service levels based on customer demands to meet their needs and ensure quality service at all times. * Adhering to quality and compliance guidelines, with the ability to take quick decisions and respond to customer inquiries. * Providing previous income experience while presenting excellent customer support heritage, strong interpersonal, communication, and listening skills. * Demonstrating customer focus, with a strong ability to solve customer issues and effectively address service situations. * Showing demonstrated dependability/self-motivating skills, change management ability, and the ability to work successfully within a team environment as well as independently. * Proven analytical and problem-solving skills with a strong interest in detail, and a workable understanding of MS Office applications (Word, PowerPoint, Excel). **Key Responsibilities:** * Provide exceptional customer service on calls to consumer card members * Resolve all customer queries and follow established procedures as appropriate * Offer options and follow superior service no call handling skills to ensure the best possible solutions and FCR to card members * Understand the mood, profile, and needs of the customer and leverage that information to provide the best possible benefits or products to the customer while being compliant with laid guidelines * Deliver to the customer, employees, and shareholder metrics as per goals * Highlight issues through feedback and recommend changes in workflows, procedures, and service levels based on customer demands to meet their needs and ensure quality service at all times * Adhere to quality and compliance guidelines * Take quick decisions and respond to customer inquiries **Essential Qualifications:** * Previous income experience while presenting excellent customer support heritage * Strong interpersonal, communication, and listening skills * Excellent verbal communication * Customer-focused with a strong ability to solve customer issues and effectively address service situations * Demonstrated dependability/self-motivating skills * Change management ability * Demonstrated ability to work successfully within a team environment as well as independently * Proven analytical and problem-solving skills with a strong interest in detail * Workable understanding of MS Office applications (Word, PowerPoint, Excel) **Preferred Qualifications:** * Experience working in a hybrid environment * Familiarity with arenaflex's products and services * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment * Strong communication and interpersonal skills **Work Environment and Company Culture:** As an Experienced Full Stack Customer Service Representative at arenaflex, you'll work in a hybrid environment with 24/7 and rotational shifts, including night shifts. Our company culture is built on a foundation of inclusivity, diversity, and teamwork, with a focus on delivering exceptional customer experiences. We're committed to recognizing and rewarding our colleagues for their contributions, leadership, and impact, and we offer a range of benefits and programs to support your personal and professional growth. **Compensation and Benefits:** * Competitive hourly rate of $18-$20 per hour, plus bonus * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our culture, and to submit your application. We can't wait to hear from you! Apply for this job