**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

**Join arenaflex, a pioneering company in the field of conversational AI and live chat support, as we revolutionize the way we interact with our customers.** **About arenaflex** arenaflex is a leading provider of innovative solutions in the field of conversational AI and live chat support. Our mission is to empower businesses to deliver exceptional customer experiences through cutting-edge technology and expert knowledge. With a strong focus on innovation, arenaflex is committed to staying at the forefront of the industry, pushing the boundaries of what is possible, and driving growth and success for our customers. **Job Summary** We are seeking an experienced Full Stack Product Manager to join our team and lead the development and implementation of our conversational AI and live chat support solutions. As a key member of our Computerization Development group, you will be responsible for shaping our conversational AI client overhauling items, collaborating with cross-functional teams, and driving business growth through innovative product development. **Key Responsibilities** * Lead the acquisition and integration of continuous product development efforts, defining product requirements that enhance the customer experience * Utilize client information, conversational analysis, industry knowledge, and technical expertise to examine the performance of existing solutions and develop future capabilities * Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Work with core product teams to define client stories, guide product definition, and establish comprehensive acceptance measures, identifying and addressing any need for additional research to define future feature planning * Lead client testing and post-launch sustainment analysis of automation, identifying ways to improve the experience * Analyze performance metrics that demonstrate the health of the product and develop clear data-driven product suggestions * Maintain and refine the product backlog, planning client stories to meet the needs of the end-user, while focusing on business value * Support the definition and creation of the product strategy, guide, release plan, and overall client experience **Requirements** * Four-year college degree in business, software engineering, computer science, or a related field * Interest and enthusiasm for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action * Excitement for excellent products and services, able to empathize with clients, and skilled at articulating product functionality * A proven self-starter with the ability to manage multiple priorities and tasks * Strong written and verbal communication skills, as demonstrated by the ability to convey new and complex details with brevity and clarity * Will have a forward-looking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices **Commitment** * Mentally Inquisitive. You ask why, you investigate, you won't hesitate to proclaim your thought. OK with ambiguity, a desire to learn, and a seeker of new challenges. * Significant Communicator. You can communicate complex ideas clearly, regardless of your audience. * Do-er. You're biased towards action; you try things and not reluctant to fail. You can navigate detours and remain fixed on your objectives. * Student. You have a desire to learn new things or new technologies all while showing humility when the opportunity arises to request help. **Benefits** * Competitive base salaries * Extra incentives * 6% Organization Match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, disability, and life insurance benefits * Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex * 20+ weeks paid parental leave for all parents, regardless of gender, presented for pregnancy, adoption, or surrogacy * Free access to on-site health centers set up with medical professionals and specialists (dependent on location) * Free and confidential counseling support through our Solid Personalities program * Career advancement and training opportunities **About arenaflex's Culture** arenaflex is an equal opportunity employer and pursues work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We support our associates with the resources they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that gives partners more flexibility while ensuring we safeguard the essential elements of our in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (mix of in-office and virtual days) or entirely remotely. **How to Apply** If you are a motivated and innovative product manager looking to join a dynamic team and drive business growth through cutting-edge product development, please apply to this role. We look forward to hearing from you! Apply Now! Apply for this job