Experienced Government and Corporate Affairs Customer Service Specialist – Air Travel Industry Expertise and Leadership

Welcome to arenaflex: Where Career Growth and Personal Development Take Flight Imagine a career where you can explore new horizons, develop your skills, and become the best version of yourself. At arenaflex, we offer a world of possibilities, both at work and during your time off. As a member of our team, you'll have the opportunity to travel the world, grow your expertise, and make a real difference in the lives of our customers. Our company culture is built on the principles of inclusion, diversity, and mutual respect, where everyone is encouraged to be themselves and reach their full potential. About the Role: Government and Corporate Affairs Customer Service Specialist This exciting opportunity is part of the Corporate Affairs Team within the Government Affairs Division at arenaflex. As a Government and Corporate Affairs Customer Service Specialist, you will play a vital role in promoting and selling air travel, resolving customer problems, and providing exceptional service to our clients. If you're a highly motivated and customer-focused individual with a passion for the air travel industry, we want to hear from you! Key Responsibilities: Promote and sell air travel on arenaflex, ensuring that customers receive the best possible service and support Prepare itineraries, compute fares, issue refunds, and prepare and issue tickets in a timely and efficient manner Answer inquiries regarding general travel information and resolve customer problems in a mutually beneficial manner, demonstrating excellent communication and problem-solving skills Communicate with customers over the phone, researching passenger complaints, advising of cancelled or delayed flights, and providing updates on new rules, policies, and procedures that may affect them Demonstrate excellent leadership, organizational, and customer contact skills, with the ability to work effectively in a fast-paced environment Qualifications and Skills: To be successful in this role, you'll need: Essential Qualifications: A Bachelor's degree in a relevant field or equivalent experience/training Excellent leadership, organizational, and customer contact skills, with the ability to demonstrate initiative, exercise good judgment, and be dependable Knowledge of Native SABRE or similar systems, with the ability to learn and adapt to new technologies Satisfactory attendance record, with a commitment to maintaining a high level of attendance and punctuality Preferred Qualifications: Previous experience in customer service, sales, or a related field, with a focus on air travel or the aviation industry Ability to be resourceful and creative in resolving immediate problems, with a focus on finding solutions that benefit both the customer and arenaflex Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders at all levels Career Growth and Development Opportunities: Comprehensive induction program, designed to help you get up to speed quickly and effectively Ongoing training and development opportunities, including workshops, seminars, and online courses Coaching and mentoring from experienced colleagues and leaders, with a focus on helping you achieve your career goals Opportunities for career progression and advancement, both within the Corporate Affairs Team and across the wider arenaflex organization Work Environment and Company Culture: A dynamic and supportive work environment, with a focus on collaboration, teamwork, and open communication A range of employee benefits and perks, including travel discounts, health and wellness programs, and access to exclusive events and experiences Opportunities to get involved in our community outreach and charitable initiatives, making a positive impact on the lives of others A commitment to diversity, equity, and inclusion, with a focus on creating a workplace culture that's welcoming and inclusive for everyone Compensation and Benefits: A competitive salary, with opportunities for performance-based bonuses and incentives A range of benefits, including health, dental, and vision insurance, as well as access to our 401(k) program and other retirement savings options Generous paid time off and vacation entitlement, with the opportunity to take breaks and recharge throughout the year Access to exclusive discounts and perks, including travel discounts, employee pricing on products and services, and more Conclusion: If you're a motivated and customer-focused individual with a passion for the air travel industry, we want to hear from you! As a Government and Corporate Affairs Customer Service Specialist at arenaflex, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. Apply now to join our team and take the first step towards an exciting and rewarding career with arenaflex! Apply for this job