Experienced Healthcare Patient Customer Service Representative – Delivering Exceptional Support in a Dynamic Revenue Cycle Management Environment

Welcome to arenaflex: A Leader in Revenue Cycle Management arenaflex is at the forefront of reliable, customer service-based revenue cycle management services, fostering a corporate culture of excellence and trust among clients and employees. Since our inception in 2008, we have been driven to change the world of Revenue Cycle Management. Evolving from a medical billing company to an integrated data-driven RCM solution, we support laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. By leveraging decades of experience, we have developed our own proprietary technology to enhance client experience and overall financial performance. Our Achievements and Growth With an exceptional client satisfaction history, managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, we are rapidly growing and seeking the right candidate to join our team. Our commitment to excellence and customer satisfaction has positioned us as a leader in the industry, and we continue to expand our services to meet the evolving needs of our clients. Job Overview: Healthcare Patient Customer Service Representative We are seeking an experienced and skilled Healthcare Patient Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to patients, addressing their inquiries, and resolving their concerns in a professional and courteous manner. This is a remote position, offering the flexibility to work from the comfort of your own home, with a schedule of Monday to Friday and no weekends. Primary Responsibilities Answer patient calls regarding Explanation of Benefits (EOB) and research balances, providing clear and concise explanations and resolving issues in a timely manner. Manage patient refunds, ensuring that all refund requests are processed efficiently and accurately. Process patient payments, handling all payment-related inquiries and issues with professionalism and courtesy. Requirements and Qualifications To be successful in this role, you will need to possess a minimum of one year of experience in medical billing and collections, as well as current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare. You should have a thorough understanding of EOBs and the ability to effectively communicate by phone and in writing with patients. Additionally, you should consistently demonstrate extensive attention to detail, organization, and multi-tasking skills, as well as the ability to provide a positive customer service experience to clients, guests, and patients. Essential Skills and Competencies Strong communication and interpersonal skills, with the ability to build rapport with patients and provide exceptional customer service. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. Strong problem-solving skills, with the ability to analyze issues and develop effective solutions. Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. Strong attention to detail, with a focus on accuracy and quality in all aspects of work. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, designed to help you build your skills and advance your career. Our comprehensive training program will provide you with the knowledge and expertise you need to succeed in your role, and our ongoing support and feedback will help you to continue growing and developing as a professional. Work Environment and Company Culture arenaflex is a dynamic and supportive work environment, where employees are valued and empowered to make a difference. We believe in fostering a culture of excellence and trust, where employees feel motivated, engaged, and committed to delivering exceptional results. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are committed to creating a positive and fun working environment that supports the well-being and success of all employees. Compensation, Perks, and Benefits We offer a competitive wage and salary, as well as a range of benefits, including paid time off (PTO), health insurance, dental insurance, life insurance, and an employee recognition plan. We are committed to investing in our staff and providing a positive and supportive work environment that recognizes and rewards their contributions. Why Join arenaflex? By joining arenaflex, you will become part of a dynamic and growing organization that is committed to making a difference in the lives of our clients and employees. You will have the opportunity to work with a talented and dedicated team, to develop your skills and advance your career, and to contribute to the success and growth of our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Conclusion arenaflex is a leader in revenue cycle management, and we are seeking a talented and experienced Healthcare Patient Customer Service Representative to join our team. If you are a skilled and motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits, and a supportive work environment, this is a unique chance to join a dynamic and growing organization and to contribute to the success and growth of our company. Apply for this job