**Experienced Inside Customer Manager – US Remote**

Join arenaflex, a thriving organization with talented, creative, and passionate people, as we revolutionize the education technology landscape. As an Inside Customer Manager, you will play a pivotal role in helping us achieve our vision of a better way of learning for teachers and students worldwide. With a fast-growing team based in New Zealand, the US, Australia, South Africa, Europe, and Brazil, we're proud of our accomplishments and milestones to date. This is your chance to join our team, become an integral member of arenaflex's growth, and shape your future while having fun! **About arenaflex** arenaflex is not only an award-winning education technology company based in Auckland, New Zealand, but a thriving organization with a passion for making a meaningful impact in over 44 million teachers' and students' lives. Our user base is growing by the day, and we're seeking a proactive and customer-focused Inside Sales Customer Manager to join our team. If you're passionate about helping customers succeed, have a knack for building relationships, and are eager to develop your skills, this role could be perfect for you. **Job Summary** As an Inside Customer Manager, you will be responsible for connecting with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products. You will manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth. You will act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals. **Key Responsibilities** * Connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products. * Manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth. * Act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals. * Provide valuable feedback to our leadership team to help improve our processes, automate repetitive tasks, and enhance the overall customer experience. * Consistently meet renewal and expansion targets and support your customers' ongoing success. * Satisfactory compliance with the Customer Management Expectations as set out and agreed upon each year. **What We're Looking For** * Experience and Energy: You have at least one (1) year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment—bonus points if it's been at a startup or in SaaS. * Passion for Helping Customers: You're genuinely motivated to help customers overcome challenges and achieve their objectives. * Consultative Approach: You have a helpful, problem-solving mindset and can guide conversations to uncover customer needs and offer the right solutions. * Strong Communicator: You can explain the benefits of our solutions clearly and persuasively. * Curious and Inquisitive: You can ask insightful questions to understand the challenges faced by customers and are always seeking ways to add value. * Self-Starter and Team Player: You are motivated to succeed independently but know the importance of collaborating with your team to reach shared goals. **What You'll Bring** * Winning mindset that thrives in a fast-paced, goal-oriented environment * Ability to work in a high-intensity sales environment * A positive, coachable mindset * Minimum one (1) year of success in a Customer Manager role, ideally in a K-12 EdTech (or SaaS) environment; K-12 teaching experience is a plus (Two plus years preferred) with a proven track record of meeting and exceeding sales goals (or one year of school administration). * Demonstrated ability to meet agreed targets for subscription renewal and expansion consistently * Familiarity with education system purchasing processes and key decision-making stakeholders is a must. * Knowledge of CRM tools, marketing automation software, and virtual communication platforms. * Strong written and verbal communication skills * Passion for educating prospects and closing new opportunities, making an impact, building your skills, and helping customers achieve their best * A knack for asking great discovery questions to uncover new opportunities for arenaflex across the territory * Relevant college degree * Preferred Location—Central, Mountain, or Pacific Time Zones * A self-starter with a documented track record of success **Why arenaflex?** * Great team: Founded by startup veterans and passionate engineers. Currently, in a scale-up stage, we are looking to expand our brand. * A fun, diverse, transparent, and vibrant scale-up culture empowers all our people to be leaders * Happiest customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century * Great Product with huge footprint: Already used by over 44M users in 200 countries—spread primarily by word of mouth * One of the world's favorite classroom tools * Powerful Partners: arenaflex is a premier partner of both Google and Microsoft * Make an Impact: Help us progress the digital transformation of K-12 education for 21st-century learning with our student-centric learning environment **What We Offer** * Competitive salary and bonus structure * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for professional growth and development, including training and mentorship programs * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Flexible work arrangements, including remote work options **How to Apply** If you're looking for a new challenge and the opportunity to impact the lives of millions, this is your opportunity! arenaflex is an equal-opportunity workplace, and we would like to hear from all qualified applicants. If you have a disability or any special needs that we might need to accommodate, please let us know. Apply now and join our team of passionate and dedicated professionals who are shaping the future of education technology! Apply for this job