Experienced Inside Sales Specialist – Live Chat and Email – B2B Sales and Customer Service Expert

Welcome to arenaflex: A Leader in Innovative Products and Exceptional Customer Service With a strong presence across North America, arenaflex is renowned for its extensive range of innovative products, including Perforated and Expanded Metals, Wire Mesh, and Designer Metals, as well as a comprehensive line of Metal Grating and Flooring Products. Our commitment to excellence has positioned us as a trusted supplier and fabricator, catering to a diverse array of industries and applications. As we continue to grow and expand our services, we are seeking a highly motivated and experienced Inside Sales Specialist to join our dynamic team. About the Role: Inside Sales Specialist We are excited to offer an exceptional opportunity for an Inside Sales Specialist to develop and maintain strong relationships with our customers, understand their requirements, and provide tailored solutions to meet their needs. As a key member of our sales team, you will focus on digital communications, utilizing live chat and email to engage with customers, address their queries, and drive sales growth. Whether you are a recent college graduate or an experienced sales professional, we welcome candidates who are passionate about delivering exceptional customer service and driving business success. Key Responsibilities: Develop and maintain strong relationships with existing customers via phone calls, emails, and live chat, ensuring a high level of customer satisfaction and loyalty Identify and investigate customer requirements, providing innovative solutions to meet their needs and exceed their expectations Make accurate and rapid cost calculations to provide customers with quotations, ensuring timely and competitive pricing Negotiate the terms of agreements and close sales, utilizing effective communication and persuasion skills to drive business growth Provide superior customer service, responding promptly to customer inquiries and resolving issues in a professional and courteous manner Advise customers on forthcoming product developments and upsell special promotions, identifying opportunities to increase sales and revenue Check quantities in inventory and order progress with suppliers, ensuring efficient and timely delivery of products Gather market and customer information, providing feedback on future buying trends and identifying new markets and business opportunities Aim to meet or exceed sales targets, contributing to the overall growth and success of the company Qualifications and Skills: To be successful in this role, you will possess a degree in Business Administration, Marketing, or equivalent sales experience. You will be an enthusiastic sales professional with a strong background in industrial/technical product sales, B2B sales, or customer service. Excellent communication skills, both verbal and written, are essential, as well as strong math skills and the ability to learn technical product applications. You will be proficient in computer applications, including MS Word and Excel, and able to type at a speed of 40 WPM. Essential Qualifications: Degree in Business Administration, Marketing, or equivalent sales experience Industrial/technical product sales, B2B sales, or strong customer service experience Strong math skills and ability to learn technical product applications Computer proficiency, including MS Word and Excel Excellent communication skills, both verbal and written Strong team player with ability to prioritize and multi-task Ability to demonstrate creativity and initiative in a sales environment High level of professionalism with strong attention to detail Preferred Qualifications: Experience in live chat and email sales Knowledge of metal products and applications Strong understanding of sales principles and practices Ability to work in a fast-paced environment and meet sales targets Strong analytical and problem-solving skills Career Growth and Development: At arenaflex, we are committed to the growth and development of our employees. We provide comprehensive training programs, including weeks of personalized training to learn our products and business, ensuring that our sales professionals are knowledgeable and well-equipped to succeed. We also offer opportunities for career advancement, recognizing and rewarding outstanding performance and contributions to the company. Work Environment and Company Culture: arenaflex is a dynamic and innovative company, dedicated to delivering exceptional customer service and driving business success. We pride ourselves on our strong company culture, which values teamwork, integrity, and excellence. Our employees are our greatest asset, and we strive to create a work environment that is supportive, inclusive, and rewarding. We are committed to diversity and inclusion, recognizing the value of a diverse workforce and the contributions that each employee brings to our organization. Compensation and Benefits: arenaflex offers a competitive compensation package, including a generous benefits package with quarterly recognition incentives. Our benefits include: 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Company-provided disability and life insurance We also offer a range of perks and benefits, including flexible working hours, employee recognition programs, and opportunities for career advancement. Conclusion: If you are a motivated and experienced sales professional, looking for a new challenge and opportunity to grow your career, we encourage you to apply for the Inside Sales Specialist role at arenaflex. With our commitment to innovation, customer service, and employee development, we offer a dynamic and rewarding work environment that is perfect for talented and ambitious individuals. Join our team and become part of a leading company that is shaping the future of the industry. Apply for this job