Experienced IT Technician for Data Entry and Technical Support – Remote Work Opportunity with Competitive Hourly Rate

Introduction to arenaflex Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture into new horizons, develop your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and finesse, mastering new skills and propelling your career forward while having a great time. Take the leap and advance both your personal and professional life with arenaflex. About the Role This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Technician, you will be responsible for supporting employees in all aspects of end-user computing, including software/hardware installations, upgrades, and overall maintenance of PC desktop/laptop systems and peripherals. If you're passionate about technology and providing top-notch support, we want to hear from you. Key Responsibilities Resolves and closes tickets/work orders supporting end-user desktops and peripherals Answers customer care issues raised from the Helpdesk Contributes to desktop projects (global installs/upgrades) as a project team member Remotely diagnoses and resolves requests using remote tools Investigates and collaborates with different departments to assist with system-related issues Documents customer interactions in incident management system including asset management Recovers data from hard disk drives or performs data migration Supports remote access for virtual private network connectivity as well as remote/broadband connectivity for workstations Installs and configures local and network-based printers Performs preventive maintenance Works various shifts, holidays, on-call, and travel as required Follows management direction, adhering to IT policy and procedure Performs other duties as assigned Essential Qualifications To succeed in this role, you'll need: Minimum of a Bachelor's Degree in Computer Science, Information Systems, or a related field, or equivalent work experience/training 2 years of verifiable 'hands-on' IT work experience supporting and resolving various PC desktop software and hardware issues Firsthand experience supporting workstations in a Windows/TCPIP environment Preferred Qualifications While not required, the following qualifications are a plus: A+ certification MCSE/MCP is an advantage Past IT infrastructure experience in an Aircraft/Airport environment Skills and Competencies To excel in this role, you'll need: General knowledge of all Windows-based operating systems, including Windows 10 Familiarity with workflow and labeling systems Knowledge of VPN connectivity and ability to troubleshoot issues Ability to work independently and act in a collaborative, team-based environment Must be able to lift at least 50 lbs Career Growth and Learning Benefits At arenaflex, we're committed to helping you grow both personally and professionally. You'll have access to: Comprehensive training programs to enhance your skills and knowledge Opportunities for career advancement and professional development A supportive and collaborative work environment that fosters growth and innovation Work Environment and Company Culture At arenaflex, we pride ourselves on our inclusive and diverse workplace culture. We believe that our employees are our greatest asset, and we strive to create an environment that is welcoming, supportive, and empowering. You'll be part of a team that values: Diversity and inclusion Collaboration and teamwork Innovation and creativity Professional development and growth Compensation, Perks, and Benefits We offer a competitive hourly rate of $26/hour, as well as a comprehensive benefits package that includes: Medical benefits, including health, dental, prescription, and vision coverage Wellness programs to help you maintain a healthy work-life balance 401(k) program with employer contributions Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more Conclusion If you're passionate about technology, customer support, and career growth, we want to hear from you. Join our team at arenaflex and take the first step towards an exciting and rewarding career. Apply now and discover a world of possibilities. Apply Job! Apply for this job