**Experienced Junior Tech Support Specialist (24/7 Live-Chat Team) – Mobile and Online Banking Solutions**
At arenaflex, we're revolutionizing the way people bank and manage their finances through innovative mobile and online banking technology. As a leading industry player, we're seeking a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. This is an exciting opportunity to work with a dynamic team, develop your technical skills, and provide exceptional support to our clients and their end-users. **About arenaflex** arenaflex is a forward-thinking company that's passionate about delivering cutting-edge banking solutions. Our team is dedicated to creating seamless, user-friendly experiences that empower individuals to take control of their financial lives. With a strong focus on innovation, collaboration, and customer satisfaction, we're shaping the future of mobile and online banking. **Job Summary** As a Junior Tech Support Specialist, you'll play a vital role in providing top-notch technical support to our clients and their end-users through our 24/7 live-chat service. You'll work closely with our technical team, software technicians, and developers to troubleshoot and resolve complex technical issues. This is an entry-level position, and we're looking for a smart, creative, and enthusiastic individual who's eager to learn and grow with our team. **Working Hours and Schedule** Our 24/7 live-chat team operates on a 4-shift schedule, with two shifts per day: * Shift 1: 12 am - 9 am EST (Saturday and Sunday) * Shift 2: 4 pm - 12 am EST (Saturday and Sunday) * Shift 3: 11 am - 7 pm EST (Monday to Friday) You'll work a rotating schedule, with five days off per week. This schedule allows you to enjoy a healthy work-life balance while providing comprehensive support to our clients and their end-users. **Primary Responsibilities** As a Junior Tech Support Specialist, your primary responsibilities will include: * **In-depth understanding of our banking software and apps**: You'll need to have a solid grasp of our mobile and online banking products, including their features, functionality, and technical requirements. * **Coordinating with technical teams**: You'll work closely with software technicians, technical support, and developers to troubleshoot and resolve complex technical issues. * **Examining technical logs**: You'll analyze technical logs to identify and troubleshoot issues encountered during 24/7 client support projects. * **Handling technical processes**: You'll be able to explain technical processes to less-technical individuals, ensuring seamless communication and support. * **Troubleshooting and resolving issues**: You'll use your problem-solving skills to identify and resolve technical issues, ensuring minimal downtime and maximum customer satisfaction. **Requirements** To succeed in this role, you'll need to possess the following essential qualifications: * **Excellent written and spoken English**: You'll need to communicate effectively with clients, technical teams, and other stakeholders. * **Ability to establish good working relationships with customers**: You'll need to build trust and rapport with our clients and their end-users. * **Solid troubleshooting ability**: You'll need to be able to identify and resolve technical issues efficiently and effectively. * **Ability to learn technical skills quickly**: You'll need to be able to learn and adapt to new technologies and technical requirements. * **In-depth learning and understanding of our mobile and online banking products**: You'll need to have a solid grasp of our products, including their features, functionality, and technical requirements. * **Coordination with developers**: You'll need to work closely with developers to investigate and diagnose issues. * **Ability to manage a dynamic workload**: You'll need to be able to prioritize tasks, manage multiple projects, and meet deadlines. * **Managing, monitoring, and improving the quality of the tech support process**: You'll need to be able to analyze and improve our technical support processes to ensure maximum efficiency and customer satisfaction. **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * **Experience in banking live-chat**: You'll have a solid understanding of the banking industry and live-chat support. * **Experience in technical support**: You'll have a proven track record of providing technical support and resolving complex technical issues. * **Experience with Dialogflow**: You'll have experience with Dialogflow, a popular platform for building conversational interfaces. * **Experience with various mobile phone platforms**: You'll have experience with iOS and Android, as well as other mobile phone platforms. * **Project management experience**: You'll have experience managing projects, prioritizing tasks, and meeting deadlines. * **Working directly with US-based customers**: You'll have experience communicating with US-based customers and understanding their needs and preferences. * **Knowledge of US banking systems**: You'll have a solid understanding of US banking systems, including regulations, laws, and industry standards. **Our Benefits** As a Junior Tech Support Specialist at arenaflex, you'll enjoy a range of benefits, including: * **Fully remote work**: You'll have the flexibility to work from anywhere, at any time. * **Long-term employment**: We're committed to providing a stable and secure work environment. * **Competitive salary**: You'll receive a competitive salary that reflects your skills and experience. * **Community of practice**: You'll be part of a dynamic community of professionals who share knowledge, expertise, and best practices. * **Regular knowledge sharing**: You'll have opportunities to share your knowledge and expertise with colleagues and contribute to the growth and development of our team. * **Internet compensation**: You'll receive a monthly internet compensation of $50. * **Friendly and easy-going international team**: You'll be part of a diverse and inclusive team that values collaboration, creativity, and innovation. **How to Apply** If you're a motivated and enthusiastic individual who's passionate about providing exceptional technical support, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. Apply for this job