**Experienced Lead Customer Service Representative – Retail Store Operations and Team Leadership**

At arenaflex, we're not just looking for a Customer Service Representative – we're looking for a leader who can inspire and motivate our team to deliver exceptional customer experiences. If you're passionate about retail, customer service, and team leadership, we want to hear from you. **About arenaflex** arenaflex is a dynamic and growing retail organization with a strong commitment to customer satisfaction and employee development. Our stores are the heart of our business, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Lead Customer Service Representative, you'll be part of a fun and energetic team that's dedicated to making a difference in our customers' lives. **Key Responsibilities** As a Lead Customer Service Representative, you'll have the opportunity to: * Greet customers and provide exceptional customer service, ensuring that every interaction is positive and memorable * Run the register, cashier, and make purchase suggestions to drive sales and customer satisfaction * Work with our food program to provide customers with a seamless and enjoyable shopping experience * Lead shifts on a regular basis, gaining valuable entry-level management experience and developing your leadership skills * Collaborate with colleagues to maintain a clean and organized store environment, ensuring that our high standards are met * Provide regular and predictable onsite attendance, demonstrating your commitment to our team and our customers * Interact with customers daily, building relationships and understanding their needs to provide personalized service * Work as part of a team to accomplish daily goals, sharing ideas and best practices to drive success * Think creatively to solve problems and come up with innovative solutions to improve customer satisfaction and store operations **Essential Qualifications** To be successful as a Lead Customer Service Representative, you'll need: * Retail and customer service experience, preferably in a fast-paced environment * Entry-level management experience, with a proven track record of leading teams and driving results * Sales associate or cashiering experience, with a strong understanding of retail operations and customer behavior * A high school diploma or equivalent, with a focus on communication, teamwork, and problem-solving skills * A motivation to advance in your career, with a willingness to learn and grow with arenaflex * Excellent communication and interpersonal skills, with the ability to build relationships with customers and colleagues **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Experience working in a retail environment with a strong focus on customer service and sales * Knowledge of retail operations, including inventory management, visual merchandising, and store maintenance * Familiarity with arenaflex's products and services, with a passion for delivering exceptional customer experiences * A proven track record of leadership and team management, with a focus on driving results and improving customer satisfaction **Physical Requirements** As a Lead Customer Service Representative, you'll need to be able to: * Stand and/or walk for up to 8 hours, with regular breaks to rest and recharge * Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift, with occasional lifting and/or carrying up to 60 pounds from ground to waist level * Push/pull with arms up to a force of 20 pounds, with regular use of a cash register and other retail equipment * Bend at the waist with some twisting up to one hour a shift, with regular use of a ladder to store and retrieve materials or place and remove signs * Grasp, reach, and manipulate objects with hands, with regular use of a cash register and other retail equipment **Benefits and Perks** As a Lead Customer Service Representative at arenaflex, you'll enjoy: * Medical, vision, dental, and life insurance, with short and long-term disability coverage * Flexible schedules, with regular breaks to rest and recharge * Weekly pay, with opportunities for overtime and bonuses * A large, stable employer with a strong commitment to employee development and career growth * Fast career opportunities, with regular promotions and advancements * Work with a fun, motivated team that's passionate about delivering exceptional customer experiences * Task variety, with regular opportunities to learn and grow in new areas * Paid comprehensive training, with regular coaching and feedback to ensure success * 401(k) with a competitive company match, with regular contributions to your retirement savings * Flexible spending and health savings accounts, with regular opportunities to save for healthcare expenses * Tuition reimbursement, with regular opportunities to pursue higher education and career advancement **Career Growth Opportunities** As a Lead Customer Service Representative at arenaflex, you'll have the opportunity to: * Develop your leadership skills and advance to senior leadership roles * Pursue career advancement opportunities in retail operations, customer service, and team management * Take on new challenges and responsibilities, with regular opportunities to learn and grow in new areas * Collaborate with colleagues to drive results and improve customer satisfaction * Participate in regular training and development programs, with a focus on employee growth and career advancement **Work Environment and Company Culture** As a Lead Customer Service Representative at arenaflex, you'll work in a fast-paced and dynamic retail environment with a strong focus on customer satisfaction and employee development. Our stores are the heart of our business, and we're always looking for talented individuals who share our passion for delivering exceptional customer experiences. Our company culture is built on a foundation of teamwork, communication, and mutual respect, with a focus on driving results and improving customer satisfaction. **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to diversity and inclusion in all aspects of our business. We welcome applications from diverse candidates, including those with disabilities, and are committed to providing reasonable accommodations to ensure equal access to employment opportunities. **Apply Now** If you're passionate about retail, customer service, and team leadership, and are looking for a challenging and rewarding career opportunity, we want to hear from you. Apply now to become a Lead Customer Service Representative at arenaflex and join our team of talented and dedicated professionals who are committed to delivering exceptional customer experiences. Apply Job! Apply for this job