**Experienced Live Chat Specialist – Deliver Exceptional Customer Service Experience Remotely**

At arenaflex, we're passionate about providing top-notch customer service to our valued customers. As a highly skilled and customer-focused Live Chat Specialist, you'll play a vital role in ensuring our customers receive the best possible experience. If you're a motivated and empathetic individual with a knack for resolving customer complaints and concerns, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative energy solutions, dedicated to empowering our customers to take control of their energy needs. Our mission is to deliver exceptional customer service, while fostering a collaborative and dynamic work environment that encourages growth and development. As a Live Chat Specialist, you'll be part of a talented team that's passionate about making a difference in the lives of our customers. **Responsibilities** As a Live Chat Specialist, you'll be responsible for: * Responding to customer inquiries in a timely and professional manner via live chat, ensuring that our customers receive the support they need to make informed decisions about their energy needs. * Resolving customer complaints and concerns in a fair and satisfactory manner, demonstrating a customer-centric attitude and a commitment to delivering exceptional service. * Providing product information, features, and benefits to customers, empowering them to make informed decisions about their energy solutions. * Processing orders, returns, and exchanges as needed, ensuring that our customers receive the support they need to manage their energy needs. * Collaborating with internal teams to resolve customer issues, fostering a culture of collaboration and teamwork. * Documenting customer interactions using our CRM software, ensuring that our customer service metrics and goals are met and exceeded. * Meeting and exceeding customer service metrics and goals, demonstrating a commitment to delivering exceptional service and driving business results. **Requirements** To succeed as a Live Chat Specialist at arenaflex, you'll need: * A high school diploma or equivalent; an associate's or bachelor's degree is preferred. * 1-2 years of customer service experience, preferably in a live chat environment. * Excellent communication, listening, and problem-solving skills, with a proven track record of delivering exceptional customer service. * The ability to work in a fast-paced environment and adapt to changing priorities, with a flexible schedule that includes evenings and weekends (if required). * Strong customer service skills and a customer-centric attitude, with a passion for delivering exceptional service. * Proficiency in CRM software and Microsoft Office, with the ability to learn and adapt to new technologies. * A strong work ethic and a commitment to delivering results, with a focus on meeting and exceeding customer service metrics and goals. **Benefits** As a Live Chat Specialist at arenaflex, you'll enjoy: * A competitive salary and benefits package, with opportunities for growth and advancement. * Ongoing training and development opportunities, designed to help you grow and develop your skills. * A collaborative and dynamic work environment, with a focus on teamwork and collaboration. * Recognition and rewards for outstanding performance, with a focus on celebrating individual and team achievements. * Health insurance benefits and other perks, available based on eligibility. * A 401(k) retirement plan with company match, designed to help you plan for your future. * Paid time off and holidays, with opportunities to recharge and refocus. * Discounts on energy services and products, with opportunities to save on your energy needs. * Opportunities for growth and advancement within the company, with a focus on developing your skills and career. **What We Offer** At arenaflex, we're committed to delivering exceptional customer service and fostering a collaborative and dynamic work environment. As a Live Chat Specialist, you'll enjoy: * A remote work environment, with the flexibility to work from anywhere. * A comprehensive training program, designed to help you develop your skills and knowledge. * Ongoing support and coaching, with a focus on helping you succeed in your role. * Opportunities to work with a talented team of customer service professionals, with a focus on collaboration and teamwork. * A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! To apply for the Live Chat Specialist role, please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job