**Experienced LiveChat Agent - Marketing**

Join arenaflex, a leading innovator in the modular construction industry, as a skilled LiveChat Agent - Marketing. This dynamic role is a crucial part of the marketing team, where you will be the first point of contact for potential customers, engaging with website visitors through real-time live chat to validate and prequalify leads. As a LiveChat Agent, you will play a vital role in enhancing the customer journey, transitioning qualified leads to sales managers, and entering leads into Salesforce. **About arenaflex** arenaflex is a forward-thinking company that is revolutionizing the modular construction industry with its cutting-edge solutions. Our team is passionate about delivering exceptional customer experiences, and we are committed to innovation, quality, and excellence. As a LiveChat Agent, you will be part of a dynamic team that is dedicated to making a positive impact on the industry. **Responsibilities** As a LiveChat Agent - Marketing, your key responsibilities will include: * Engaging with website visitors through real-time live chat to validate and prequalify leads * Entering marketing qualified leads into Salesforce * Transitioning qualified leads to Sales Managers as Salesforce Opportunities * Becoming an expert in the live chat platform * Developing a deep understanding of arenaflex's products and services * Staying informed on arenaflex's product features, promotions, and FAQs * Creating canned responses and enhancing the tagging system in the live chat platform * Enhancing training and best practices documentation * Developing and communicating ideas for improvement in the customer journey * Monitoring KPIs: response time, customer satisfaction, volume/schedule, etc. * Collaborating with the sales team and key marketing team members, related to leads and live chat * Performing other assigned tasks **Requirements** To be successful as a LiveChat Agent - Marketing, you will need to possess the following qualifications: * Commercial modular construction industry experience is preferred * Live chat, B2B Telemarketing, or sales experience is preferred * Salesforce.com experience is preferred * Excellent verbal and written communication skills * Keen ability to multitask and prioritize * Organized with attention to detail * Customer service oriented * Empathy and patience in dealing with various customer inquiries * Self-motivated and self-starter with strong work ethic and integrity * Tactful and inquisitive * Proficient in MS Office * Minimum accurate typing speed of 50 wpm * Must comply with all company employment policies **Nice-to-haves** While not essential, the following qualifications would be beneficial: * Experience in the commercial construction industry * Experience with live chat platforms * Familiarity with digital marketing strategies **Benefits** As a LiveChat Agent - Marketing at arenaflex, you will enjoy a range of benefits, including: * Health insurance * 401(k) * Tuition reimbursement * Work from home **Work Environment and Company Culture** arenaflex is a dynamic and innovative company that values its employees. As a LiveChat Agent - Marketing, you will be part of a team that is passionate about delivering exceptional customer experiences. Our work environment is collaborative, supportive, and inclusive, with a focus on innovation, quality, and excellence. We are committed to providing a positive and engaging work environment that fosters growth, learning, and success. **Career Growth Opportunities and Learning Benefits** arenaflex is committed to the growth and development of its employees. As a LiveChat Agent - Marketing, you will have opportunities to learn and grow with the company, including: * Training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment * Access to industry-leading tools and technologies * Recognition and rewards for outstanding performance **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the LiveChat Agent - Marketing role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job