**Experienced Medical Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a dedicated support agent, you'll play a vital role in providing top-notch service to our valued customers, leveraging cutting-edge technology to interact and solve problems every day. If you're a customer service enthusiast with a passion for the medical industry, we invite you to join our dynamic team and embark on a rewarding career journey. **About arenaflex** arenaflex is a leading provider of innovative customer service solutions, empowering businesses to thrive in a rapidly changing market. Our commitment to excellence, combined with our cutting-edge technology, enables us to deliver unparalleled service experiences that drive customer loyalty and growth. As a remote work pioneer, we offer a flexible and supportive work environment that allows our team members to thrive from the comfort of their own homes. **Job Description** As a dedicated support agent at arenaflex, you'll be responsible for handling inbound calls, emails, or chat support for a single account, providing exceptional service to our customers while gathering and verifying their information and documenting it inside the appropriate system. Your primary focus will be on delivering first-class customer experiences, resolving issues efficiently, and ensuring customer satisfaction. **Key Responsibilities:** * Handle inbound calls, emails, or chat support for a single account, providing exceptional service to customers * Gather and verify customer information, documenting it inside the appropriate system * Resolve customer issues efficiently, ensuring customer satisfaction and loyalty * Collaborate with internal teams to resolve complex issues and provide seamless customer experiences * Stay up-to-date with product knowledge, industry trends, and arenaflex's policies and procedures * Participate in ongoing training and development to enhance skills and knowledge **Required Qualifications:** * Must be able to pass a background check * Must have experience in insurance and medical claims * Must provide 3 professional references * Customer service experience * Experience in a high call volume environment * Excellent verbal and written communication skills * Ability to deal with upset customers and de-escalate the situation * Exceptional attention to detail and ability to multitask * Ability to navigate through multiple systems with your computer * Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment **Preferred Qualifications:** * Experience with Genesys Phone Systems * Previous call center experience * Previous experience working remotely * Basic technical support experience **Job Requirements:** * Must be available to train on weekdays * Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST) * Must have Open Availability 24/7 to work shifts inside the company's hours of operation * Attendance is vital! * A quiet place to work at home with a locked door, free from distractions and background noise **Tech Requirements:** * Desktop Windows Computer (NO MACs or Chrome Book) * Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation) * 8GB RAM as a floor, 16GB RAM preferred * Dual Monitor * A high-quality USB headset * To be hardwired in at all times * Minimum internet speeds of: + 20Mbps Download + 10Mbps upload + LESS than 20ms ping stability + No Spectrum **Compensation and Benefits:** * Pay Rate: $15.00 hourly * Medical, Dental & Vision * Benefits-eligible on the first of the month after 60 days of employment * Sick time eligible after 6 months of employment * 401k with Company Match eligible after 1 year of employment * Perfect Attendance Quarterly Bonus * arenaflex is a W4 employer, we do NOT hire independent contractors **Why Join arenaflex?** * Competitive pay and benefits package * Opportunity to work from home with a flexible schedule * Collaborative and dynamic work environment * Ongoing training and development to enhance skills and knowledge * Perfect Attendance Quarterly Bonus * Opportunity to grow and advance your career in a rapidly growing industry **How to Apply:** If you're a motivated and customer-focused individual with a passion for the medical industry, we invite you to apply for this exciting opportunity. Please submit your application through our website, and our team will review your qualifications and experience. We look forward to welcoming you to our team at arenaflex! Apply for this job