Experienced Patient Customer Service Representative – Remote Work Opportunity for Empathetic and Solution-Focused Individuals

Introduction to arenaflex At arenaflex, we are on a mission to revolutionize the healthcare industry by delivering exceptional customer experiences and driving innovation in patient care. As a leader in our field, we are committed to making a positive impact on the lives of our patients and customers. Our team is passionate about providing top-notch service, and we are looking for like-minded individuals to join our journey. If you are a customer-focused and empathetic professional looking for a challenging and rewarding role, we encourage you to explore this exciting opportunity with us. Job Overview We are seeking a skilled and experienced Patient Customer Service Representative to join our team. As a key member of our Patient Customer Service department, you will play a vital role in delivering exemplary customer experiences and resolving patient billing issues. This is a remote work opportunity, allowing you to work from the comfort of your own home while making a meaningful difference in the lives of our patients. If you are a self-motivated and organized individual with excellent communication skills, we want to hear from you. Key Responsibilities Answer a high volume of inbound calls (80+ per day) from patients, doctor's offices, and private insurance carriers, providing timely and effective solutions to their inquiries and concerns. Initiate payment plans for patients with outstanding balances, ensuring a smooth and efficient process. Utilize multiple resources to resolve patient inquiries while on the phone, demonstrating a commitment to first-call resolution and customer satisfaction. Maintain performance goals and adhere to quality standards, ensuring that all interactions are handled in a professional and courteous manner. Become proficient with our processes and systems after completing a comprehensive training program, demonstrating a willingness to learn and adapt in a fast-paced environment. Essential Qualifications High School Diploma or equivalent required; previous medical and/or call center experience is a plus. Ability to work and learn in a fast-paced environment, with a strong focus on attention to detail and organizational skills. Excellent communication skills, both written and verbal, with the ability to navigate multiple computer screens and applications. Alpha-Numeric data entry proficiency and ability to perform successfully in a team environment. Dedicated work-from-home space and ability to manage time and tasks independently while maintaining productivity. Preferred Qualifications Previous experience in a customer-facing role, with a strong track record of delivering exceptional customer experiences. Knowledge of medical terminology and billing processes, with the ability to apply this knowledge in a practical setting. Experience working in a remote or virtual environment, with a proven ability to self-motivate and work independently. Technical Requirements Internet download speed of at least 50 megabytes per second. No satellite internet; ability to connect equipment to router/modem with Ethernet cord. Equipment cannot be connected through Wi-Fi, mobile routers, or mobile hotspot with Ethernet port. Why Join arenaflex? At arenaflex, we offer a range of benefits and incentives to our employees, including: Quarterly variable bonus potential. Generous paid time off and flexible scheduling options. Medical, Vision, and Dental Insurance Options, as well as Flexible Spending Accounts. 401(k) and Employee Stock Purchase plans, with a competitive match. No Charge Lab Testing and Fitness Reimbursement Program. Opportunities for career growth and professional development, with a focus on continuous learning and improvement. Work Environment and Company Culture At arenaflex, we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. We believe in fostering a culture of respect, empathy, and understanding, where every employee feels valued and supported. Our team is passionate about making a difference in the lives of our patients, and we are looking for like-minded individuals to join our journey. Compensation and Benefits We offer a competitive salary range of $15.25-21.00 per hour, or State/Local minimum wage, if higher. Our comprehensive benefits package includes Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan. We also offer a range of perks and incentives, including quarterly bonuses, flexible scheduling options, and opportunities for career growth and professional development. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity with arenaflex. As a Patient Customer Service Representative, you will play a vital role in delivering exceptional customer experiences and making a positive impact on the lives of our patients. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of our dynamic and innovative team! Apply for this job