**Experienced Remote Chat Consultant – Customer Service & Sales Expert**

At arenaflex, we're on a mission to revolutionize the way people interact with our brand, and we're looking for a talented Remote Chat Consultant to join our team. As a key member of our customer service and sales team, you'll be responsible for providing exceptional support to our customers via live chat, email, and phone, while also driving sales and revenue growth. If you're a customer service enthusiast with a passion for sales and a knack for problem-solving, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative lighting and home décor solutions, dedicated to delivering exceptional customer experiences and exceeding customer expectations. Our team is passionate about creating a positive and supportive work environment that fosters growth, learning, and collaboration. As a Remote Chat Consultant, you'll be part of a dynamic team that's committed to making a difference in the lives of our customers. **Job Summary** We're seeking a highly skilled and motivated Remote Chat Consultant to join our team. As a key point of contact for our customers, you'll be responsible for handling incoming sales and customer service-related chats, resolving customer concerns, and driving sales growth. You'll work closely with our Chat Manager and other team members to ensure seamless communication and exceptional customer experiences. **Key Responsibilities** * Handle incoming sales and customer service-related chats, resolving customer concerns and driving sales growth * Utilize salesmanship to maximize sales opportunities and meet sales goals and expectations * Suggest products to customers while probing for additional information to provide personalized solutions * Provide lighting and home décor solutions that are beneficial to the company and attractive to the customers * Prevent customer returns and ensure customer retention by reasonable negotiations and providing solutions that meet customer needs * Contact customers via phone when possible to resolve customer inquiries and issues in a timely manner * Demonstrate self-confidence and a desire to go the extra mile to take care of customers from A-Z and create a positive customer experience every time * Partner with Management on escalated customer and product issues, identifying trends and consistently communicating them to management in measurable terms * Provide proactive, consistent follow-up to all customer inquiries, either via phone or email, and respond to every customer email upon receipt * Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order * Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary **Essential Qualifications** * Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus * Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner * Computer literate, with the ability to navigate through programs and windows * Excellent typing and data entry skills * Able to multi-task, including talking on the phone and typing notes at the same time * Effective problem solver with a strong attention to detail * Availability to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor **Preferred Qualifications** * Experience working in a remote or virtual environment * Familiarity with customer relationship management (CRM) software and other sales and customer service tools * Strong knowledge of lighting and home décor products and trends * Ability to work in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Ability to work independently and as part of a team, with a strong sense of accountability and ownership * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Ability to adapt to changing priorities and deadlines, with a strong sense of flexibility and adaptability **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Remote Chat Consultant, you'll have access to: * Comprehensive training and onboarding program, including a fully paid training program conducted via webinar * Ongoing coaching and feedback from our Chat Manager and other team members * Opportunities for professional development and growth, including training and certification programs * A dynamic and supportive work environment that fosters collaboration and teamwork **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Remote Chat Consultant, you'll have the opportunity to work from home and enjoy a flexible schedule that allows you to balance your work and personal life. Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on customer satisfaction and employee well-being. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and growth **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and problem-solving, we want to hear from you! To apply for the Remote Chat Consultant position, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Now! Apply for this job