Experienced Remote Customer Service Associate for Healthcare Support – Handling Inbound Calls and Fax Communications with Exceptional Attention to Detail

Introduction to arenaflex and the Industry arenaflex is a leading organization in the healthcare industry, dedicated to ensuring that patients receive the necessary prescription coverage. We are committed to providing exceptional customer service, and we are now seeking a highly skilled and motivated Remote Customer Service Associate to join our team. As a Remote Customer Service Associate at arenaflex, you will play a pivotal role in collaborating with healthcare providers to ensure seamless prescription coverage for patients. This is an exciting opportunity to work in a dynamic and supportive environment, where you will have the chance to make a real difference in people's lives. Job Overview In this role, you will be responsible for managing incoming faxes and handling phone inquiries within a supportive call center environment. Your primary goal will be to ensure that patients receive the necessary prescription coverage by verifying the completeness of required information, conducting follow-ups with providers, and accurately inputting data to confirm prescription coverage. We offer a competitive hourly rate of $18.75, with an initial month of onsite training before transitioning to a remote work setup. Please note that candidates must reside in Massachusetts as per arenaflex policy. Key Responsibilities Process incoming faxes containing critical information from providers, patients, and medications, ensuring that all necessary details are accurate and up-to-date. Verify the completeness of required information, including dates of birth and medication dosages, to ensure that patients receive the correct prescription coverage. Conduct follow-ups with providers to obtain any missing information, using exceptional communication skills to build strong relationships and resolve issues efficiently. Accurately input data to confirm prescription coverage, ensuring that all information is handled with precision and attention to detail. Manage approximately 20 inbound calls daily to verify and gather essential information, providing exceptional customer service and support to patients and providers. Required Skills and Qualifications To be successful in this role, you will need to possess a minimum of 6 months of experience in a customer service role, preferably within a call center. You should have exceptional attention to detail, combined with strong communication abilities and a proactive attitude towards learning. Proficiency in managing tasks related to both fax and phone communications is essential, as well as the ability to thrive in a fast-paced environment. A minimum of 6 months of experience in a customer service role, preferably within a call center. Exceptional attention to detail combined with strong communication abilities. Proficient in managing tasks related to both fax and phone communications. A proactive attitude towards learning and the ability to thrive in a fast-paced environment. Residents of Massachusetts are required for this position. Proven experience in customer service is essential. Strong organizational and communication skills are necessary to succeed in this role. Career Growth Opportunities and Learning Benefits arenaflex is dedicated to fostering an environment conducive to professional development and career advancement, enabling our team members to explore new pathways in their careers. As a Remote Customer Service Associate, you will have access to ongoing training and development opportunities, as well as the chance to work with a talented and supportive team. We are committed to helping you grow and succeed in your career, and we offer a range of benefits and perks to support your professional and personal development. Work Environment and Company Culture At arenaflex, we pride ourselves on creating a supportive environment where team collaboration and effective communication are integral to our success. We actively promote diversity and inclusion, ensuring that all qualified applicants are considered without regard to race, gender, age, religion, disability, veteran’s status, sexual orientation, or any other protected factor. Our company culture is built on values of respect, empathy, and excellence, and we are committed to making a positive impact in the lives of our customers and employees. Compensation, Perks, and Benefits We offer a competitive hourly rate of $18.75, as well as a range of benefits and perks to support your professional and personal development. These may include health insurance, retirement plans, paid time off, and ongoing training and development opportunities. We are committed to providing a supportive and inclusive work environment, where you can thrive and succeed in your career. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Remote Customer Service Associate, you will play a vital role in ensuring that patients receive the necessary prescription coverage, and you will have the chance to make a real difference in people's lives. Don't miss out on this opportunity to join a dynamic and supportive team, and to take your career to the next level. Apply now to become a part of the arenaflex team and start your journey towards a rewarding and challenging career in customer service. Apply for this job