Experienced Remote Customer Service Coordinator – Air Travel and Freight Support Specialist at arenaflex

Introduction to arenaflex and the World of Remote Customer Service Imagine a career where you can explore a world of possibilities, both at work and during your free time. At arenaflex, we offer a unique opportunity to join our dynamic team and embark on a journey that will take you to new heights. As a Remote Customer Service Coordinator, you will be the face of our company, interacting with clients in a courteous, efficient, and professional manner. With the freedom to work remotely, you will have the flexibility to balance your work and personal life, all while enjoying the benefits of being part of a global team. Why You Will Love This Job As a Customer Service Coordinator at arenaflex, you will have the opportunity to make a real difference in the lives of our customers. You will be responsible for promoting and selling air travel to the public, providing assistance with passenger check-in and load acceptance, and interpreting authority guidelines and requirements for domestic and international travel or shipment shipments. You will also have the chance to work with a diverse range of customers, from individual travelers to freight forwarders, and provide support to troubled passengers and clients. Key Responsibilities Promote and sell air travel to the traveling public or freight forwarders Provide assistance with passenger check-in and load acceptance Interpret authority guidelines and requirements for domestic and international travel or shipment shipments Meet and dispatch aircraft within set-up times Provide support to troubled passengers and clients Protect company properties and revenue Ensure a safe travel experience for all customers Possess the physical capability and dexterity to apply motor skills to perform various job-related duties Use organizational skills to perform multiple tasks within a limited time period Be self-motivated and require minimal supervision Respond and assist during safety and emergency situations Follow internal and external regulations and procedures Essential Qualifications To be successful in this role, you will need to have a high school diploma or GED, and be able to read, write, and speak English fluently. Bilingual language skills are required in some locations, and you must have a valid driver's license as required by local authorities. You must also be able to pass FAA criminal background checks to qualify for unescorted admission to airport security identity display areas (SIDA), if applicable. Preferred Qualifications Previous experience in customer service or a related field Ability to work irregular and/or extended hours, including weekends and holidays Must be able to report to work on a regular and timely basis Ability to work in a fast-paced environment and adapt to changing situations Skills and Competencies To excel in this role, you will need to have excellent communication and interpersonal skills, with the ability to work with a diverse range of customers and colleagues. You must be able to think critically and solve problems effectively, and have a strong attention to detail. You will also need to be able to work independently and as part of a team, and be able to adapt to changing situations and priorities. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Remote Customer Service Coordinator, you will have access to a range of training and development opportunities, including online courses and workshops, and the chance to work with experienced colleagues who can provide guidance and support. You will also have the opportunity to move into other roles within the company, and to develop your skills and expertise in areas such as leadership, management, and specialized customer service. Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we are committed to creating a work environment that is supportive, inclusive, and respectful of all employees. We offer a range of employee benefits and programs, including travel perks, health benefits, wellness programs, and a 401(k) program, and we are committed to helping our employees achieve a healthy work-life balance. Compensation, Perks, and Benefits As a Remote Customer Service Coordinator at arenaflex, you will be offered a competitive salary of $20 per hour, as well as a range of benefits and perks. These include travel perks, such as the ability to fly on our network at discounted rates, and health benefits, including medical, dental, and vision coverage. You will also have access to wellness programs, including fitness classes and mental health support, and a 401(k) program with company matching contributions. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for the Remote Customer Service Coordinator role at arenaflex. With the freedom to work remotely, a competitive salary and benefits package, and the opportunity to develop your skills and expertise in a dynamic and supportive work environment, this is a career opportunity that you won't want to miss. So why not take the first step and apply today? Apply for this job